La comida del menú que siempre estaba abierto no estaba buena, la gerente del hotel no podía resolverme un problema, sobre cambio de nombre de reservación
Juan Arturo
Juan Arturo,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月21日
Angel
Angel,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Todo nitido
Mario Alfredo
Mario Alfredo,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
Lana
Lana,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月3日
Cucarachas en la habitación y sin ventilación en baño no funciona el extractor. Tengo fotos
Sara
Sara,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月26日
The food definitely needs to be worked on. Service was great. Room service will take an hour to be delivered no matter what you order. The beach was kind of depressing. Super close to the port. Room was always cleaned, but shower had no hot water. Safe environment. AC worked great. Bed was very firm. Loved the stay here.
Tatum
Tatum,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Yessica Vanessa
Yessica Vanessa,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月25日
Unfortunately our AC didn't work well making for very hot nights and hard to sleep.
The hotel had several issues with sewage lines meaning it had a very bad smell of stool and several toilets were closed.
Kayla
Kayla,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
Great place with friendly staff, food is average. Do not go to the Italian restaurant. The Mexican is better.
Alex
Alex,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
Super friendly staff, great vacation will be back.
jason bradley
jason bradley,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
Jonathan
Jonathan,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
La variedad y calidad de algunos alimentos puede mejorar.
Luis Alfonso
Luis Alfonso,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
Maria Cecilia
Maria Cecilia,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月23日
Nos la pasamos muy bien, instalaciones bien, comida estaba muy bien, solo falta mejorar la atención en el servicio
Luis Alberto Rodriguez
Luis Alberto Rodriguez,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月22日
The food was not great
Carrie
Carrie,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月21日
The property is very nice and safe.
Justine
Justine,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月21日
There’s nothing luxurious about Grand Park Royal. Our party booked four rooms through Expedia for one night of our trip. Let’s start with check in which had more red tape than border control. It took a solid 20 minutes to check in. They give us wristbands and make us write out the words “I have been notified I will pay 1800 pesos if I lose the armband.” It’s a disposable plastic band.
If your signature on the check in paperwork varies at all from your passport signature, you have to sign it again. They forced us to leave one passport hostage at the front desk as another security guarantee to get their wristbands back.
Not sure what kind of issues they have had to make them go to these measures, but it’s clearly not an upscale clientele.
We finally got the all-clear to go to the pool. The pool water was murky with so much debris floating in it, another part had black algae growing on the bottom. It’s nothing like the pristine clear pools you expect from a high end resort.
Even though we had wristbands, we were denied towels at the pool because we didn’t know our room number yet. We finally convinced the worker to give us some towels, but you’re only allowed four per room. She painstakingly wrote down each one we took and then wrote notes if we returned it.
Since we didn’t have a room for the first few hours, we just had to use the pool bathrooms which were filthy and smelled. We took our daughter to the bathroom and there was poop on the floor. Very low quality resort.
Datha
Datha,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
marcela
marcela,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月20日
Nice property…very pretty, great pools and bars! The staff were awesome, especially the entertainment staff! We had an issue with the AC going out….it took longer than it should have to address the issue and, ultimately, move rooms. But we had no other issues after that. The food is just ok….Mexican restaurant was not good, but the Italian restaurant was amazing! The man-made lagoon was nice but small, no natural beach to walk on. Regardless, I would recommend!
Jamie
Jamie,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年8月17日
We enjoyed our visit there, some of the restaurants weren’t that good but the other ones made up for it. It’s a big resort plan on walking. It could have provided more varied activities.