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BYPILLOW The Citadel

3.0 star property
Hostal within walking distance of Plaza Mayor

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BYPILLOW The Citadel

Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets
Exterior
Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets
Reception
Triple Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Hair dryer
The price is $92
includes taxes & fees
$83 per night
Dec 4 - Dec 5

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Interior)

Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets

Double Room (Interior)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Desk
Daily housekeeping
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

Superior Double Room, Balcony | Blackout drapes, iron/ironing board, free WiFi, bed sheets

room Select Sol

Free WiFi
Air conditioning
Laundry facilities
24/7 front desk
8.6 out of 10, Excellent, (1086)
The price is $86
includes taxes & fees
$78 per night
Dec 2 - Dec 3
room Select Sol
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About the neighborhood

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • San Miguel Market - 1 min walk - 0.2 km
  • Plaza Mayor - 4 min walk - 0.3 km
  • Royal Palace of Madrid - 4 min walk - 0.4 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.8 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive
  • Madrid Principe Pio Station - 22 min walk
  • Madrid Recoletos Station - 25 min walk
  • Madrid (XOC-Atocha Train Station) - 26 min walk
  • Opera Station - 3 min walk
  • Sol Station - 8 min walk
  • Callao Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Chaparrito - ‬2 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪Arbonaida Bar - ‬1 min walk
  • ‪Taberneros - ‬1 min walk

About this property

BYPILLOW The Citadel

When you stay at BYPILLOW The Citadel, you'll be in a fantastic location, just a 5-minute walk from Plaza Mayor and Royal Palace of Madrid. Also, Plaza de España - Princesa and Puerta del Sol are within just a 10-minute walk. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Opera Station is 3 minutes and Sol Station is 8 minutes.

Languages

English, French, Italian, Spanish

At a glance

Hotel size

  • 10 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 2:00 PM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Property amenities

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Does BYPILLOW The Citadel offer free cancellation for a full refund?
Yes, BYPILLOW The Citadel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at BYPILLOW The Citadel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at BYPILLOW The Citadel?
Sorry, there's no onsite parking at BYPILLOW The Citadel.
Is airport shuttle service offered by BYPILLOW The Citadel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at BYPILLOW The Citadel?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Contactless check-out is available.
Is there an onsite casino at BYPILLOW The Citadel?
No, this hostal doesn't have a casino, but Casino de Madrid (12-min walk) and Casino Gran Via (13-min walk) are both nearby.
What's the area around BYPILLOW The Citadel like?
BYPILLOW The Citadel is a short 3-minute walk from Opera Station and 4 minutes' walk from Plaza Mayor.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect for City Centre
Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
John, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Alison, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tsubasa, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
Michael, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The room is very clean and nice, even though the hotel is in a very old building.
Junming, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Rafael, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Isamel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Abdullah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Krisy, 5-night trip
Verified Expedia guest review

8/10 Very Good

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Kenneth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Miles, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay
We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
jill, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

derrick, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
CARLOS, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Leopoldo, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dennis, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Mintrue, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.
Mark, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent little boutique hotel!
Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
Julie, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
Alexander, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Grace, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Steve, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect location!! Just across mercado san miguel ! Great location
Agnes, 3-night trip
Verified Expedia guest review

General property information

Travelers Say
"tons of channels on the TV, spacious and easily accessible"
Check-In Time
2:00 PM
Check-Out Time
11:00 AM
Star Rating
3.0