What you see in the pictures is NOT what we got. Our room was dirty and when we finally got in contact with the property manager she fought back saying that we needed to be patient and wait for them to come over and clean it…this was 45 min past the check in time, she said she had no other rooms to offer…so we waited well past our check in time to get in our room. Getting in contact with the property manager was very difficult to begin with, communication was very poor that check in day and she was very unprofessional, we did not feel safe at all. When the housekeeper finally came to clean the room she was dismissive and treated us very poorly, complaining to the person she was with about having to come back to clean the room. The rooms floor, bedsheets and bathroom were dirty, moldy bathroom shower. The walls in the room were unfinished and we had exposed electrical wires, we traveled with small children, that was a big safety concern. The room door wasn’t very secure, there were broken tiles everywhere and the TV wasn’t connected to the internet…we were never given the WiFi code, we had to get the info from another guest (who was also checked into a dirty room.) The room we stayed in had a car shop directly behind it and they played very loud music until 11 pm. We were in Puerto Rico for an extended time, this was our very last night in the island, we stayed at over 17 different places…this was the absolute worse, would never recommend it.
