We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Roland
Roland,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年6月11日
Moise
Moise,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年12月22日
Strategic Location, dont like- no ironing board and dificult to used the iron
NOOR HAYATI
Expedia 真實旅客評語
8/10 非常好
2022年12月4日
Ismail
Ismail,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2022年8月10日
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable.
*Given stained towel.
*Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room.
*blood stained on the wall and on toilet curtain.
*cigarete smells.
BASTIAH
BASTIAH,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2021年11月18日
Mukhtar
Mukhtar,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2021年4月17日
A terrible experience
I have no idea how this hotel got such high rating before this.
The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification.
I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am.
I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated.
The only consolation is the attitude of the staffs are good.
In nutshell:
1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this.
2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross.
3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast?
4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128.
Don’t stay in this hotel unless you absolutely have to.
Min Tze
Min Tze,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年4月9日
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2021年3月30日
the man and boy pool site very dirty and my son found berudu in the pool very dirty
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2020年10月19日
quite ok...clean n comfort...staff is average, maybe need more training on customer service
MOHAMAD YUSOF
MOHAMAD YUSOF,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年9月8日
Very good
The besttt hotel
Anis
Anis,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2020年9月6日
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses.
Cleanliness is ok with the room/hotel.
ZAKARIA
ZAKARIA,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2020年8月21日
SITI NURUL IZZIATI
SITI NURUL IZZIATI,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年8月19日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年7月27日
Md Johari
Md Johari,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2020年5月24日
Muhammad Shawal
Muhammad Shawal,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2020年2月7日
A lot of cockroach at room
真實旅客
3 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2020年1月6日
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2019年12月24日
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2019年12月24日
Good for me
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019年12月9日
Worth to pay
Zul
Zul,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2019年12月7日
Revise The Star rating
Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.