I dont recommend this place to nobody i only stayed there 1 nigth and i cant explain the horrible experience i had
EDGAR
EDGAR,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月29日
Beautiful resort
Juan
Juan,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
Beautiful property with a private beach that is tucked away in a sheltered cove. Clean, spacious rooms with excellent wi-fi. Lots of staff and security on-site. Wide variety of foods to choose from at the buffet. Family-friendly.
Arranging airport shuttle was not straightforward.
Martina
Martina,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月12日
We like that the property is private and The only thing that we did not like the communication, it was really difficult to know what events were having. Nobody knew. It’s like the kissing and the front desk never really knew what it was for dinner or what they have for lunch or breakfast. It was always the same breakfast, but other than that everything else it was wonderful I know that they were on the season for mosquitoes, but they fumigating well. The customers were here and that’s really dangerous. there were some stuffing that they were kind of rude. They have a personal who take care of the kayaks and the patty board. One of the stuffing was really rude and we were shock about And the event team were not really exciting. We were there for almost a week and a half and everything was repeatedly. They were not so much things to do in the property. Also snacks during the breakfast lunch or lunch to dinner so pretty much you had to wait to grab something to eat, they only have Breakfast lunch and dinner but they’ll have Snacks between those hours and there’s nothing really close so you can go buy some snacks so if you not drive in you had to kind of communicate with the front desk so they can get you somebody to take you to a store and sometimes the store there like 30 minutes away and you had to wait for at least an hour so that can take almost 3 hours off your day they still have the name of Media Luna reserve a spa But they just reopen and their work progress
Issis
Issis,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月27日
Staff was amazing
Jorge
Jorge,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月20日
The staff needs more experience and the menu and services in such need work but overall they are on the way to success. They also need to stop all these blogger / influencer promos they have been doing. Stuff like that isn’t going to work help pick up the establishment. What’s gonna help is word of mouth, and word mouth will come once the entire complex is renovated, menu options have improved and the staff is full trained. One last thing, Media Luna needs its own social media accounts; they need to separate themselves completely from the Henry Morgan brand. They’re full different in all aspects.
Marvin
Marvin,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月16日
The place is beautiful because it is secluded. However, they need to improve the dishes they offer to guests.
Anthony Jezeth Calderon
Anthony Jezeth Calderon,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月15日
As a female lone traveler, I felt the staff went above and beyond to make me feel safe and happy. Everyone was so friendly and helpful. I loved my room and the layout of the place.
My only suggestions are that they clean up some to the trash in the water near the beach. When I went snorkeling, I saw a lot of plastics and trash in the shallow water. Also the patio door at my villa was very hard to open and lock.
Jessica
Jessica,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2020年1月11日
Ants in the bathroom
Ceiling wet
No wifi
I like the amaca
Nohra
Nohra,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019年1月15日
L’emplacement est magnifique, c’est un endroit calme et discret, des vacances mémorables! La nourriture est très bonne.
真實旅客
7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2019年1月7日
It is excellent if you want a quiet place to rest .. If you want to move to west end or west bay you need a rental .. taxis are too expensive
真實旅客
2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019年1月3日
This property is off of the beaten path. It is nowhere near the west end or Coxen hole or any of the other popular destinations. The staff is very friendly and very eager to please. When we encountered problems ( one or two minor issues) the staff and management were very quick to help and make amends. As a SCUBA diver, this location is great; the associated company, “AquaAdventures” is convenient and staffed with talented divemasters. Morning and afternoon dives are available to guests.
My only complaint is the hotel’s relationship with the tour operator that takes residence in the lobby of the resort. We wanted to go to the West End for shopping and sightseeing and were told that a car to the West End would cost $100 USD. For the record, I have driven from the VA-N.C. border to upstate New York for less than $100.
When I asked the Hotel reception how to travel to West End, I was told to consult with the tour operator.
真實旅客
12 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年8月20日
I like the buffet food the rooms were very clean the staff were help full and nice the pools were clean and the beach was clean, the only thing i think that needs to be improved is the potablr water it is a bi salty but over all my wife my dauther and i injoyed the stay will vist agsin when possible
Edward
Edward,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年8月6日
Excelente lugar para descansar en familia. El staf apoya mucho para q los niños se diviertan y los padres descansen
真實旅客
3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2018年7月14日
Everything was perfect, but I don’t understand why the water from the shower was saltwater! I did not like that. I hope when I return it will be different.
Virginia
Virginia,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年7月3日
Interesting Hotel
The dive side of the hotel has a pleasant view of the ocean. The rooms are nice however, there is no wifi access in the rooms. The gymn needed to be updated and wifi access has to upgraded. I could not make any wifi calls. Staff are the best in the hotel industry. Changing the food location would make it really nicer, for example a bbq outside....You can't rent a scooter to get to the hotel, the access road is to dangerous. To steep and plenty pot wholes. I would only recommend a car to get to the place. Shows are okay, instead of focusing on tropical themes, maybe something like Mayan dance themes or story...or Mayan culture...Or story of how the island of different people came to live on the island.
Roshan
Roshan,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2018年6月6日
Staff was very unpleasant. We hold almost 1 hour to be served dinner. We asked for water to be delivered at our room and no one came. Overall, I didn’t feel my money was worth it
Ricardo
Ricardo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年3月11日
Beautiful for Snorkeling. Great Food and Service!
Snorkeled everyday!!!! Great food and service! Very relaxing vacation and that is exactly what I wanted!
Carolyn
Carolyn,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年1月7日
julia
julia,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017年8月8日
REYNA
REYNA,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2017年7月23日
Horrible experience, move out the following day
I won't ever recommend this hotel to a friend, is out of date and needs lots of attention, could be better with a better management, I've moved out the following day but in fact I wanted to move since the first day but they where hesitant to get me to another hotel, still awaiting refund!!
Dennis
Dennis,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2017年7月12日
Rebeca
Rebeca,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2017年7月3日
Definitely coming back!
Wide, open and quiet, with summer vibes, excellent food, pleasant staff, relaxing was as easy as breathing, will definitely book it back.
Mercy
Mercy,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017年6月29日
Peacefull, a bit over priced
Warm, engaging staff. Hard to reach reception or front desk prior to your stay. No blowdryer, No iron in room. Plenty buffet style food but gets cold, needs to have a warmer available. Over priced tour and excursion. Seek outside for a much better deal.