I really was inconvenienced. I booked two queen bed rooms and it wasn’t until I arrived that I was aware that my rooms were not available because of their renovations. The receptionists told me that I had to find another hotel. I told them that they would need to figure out where I was going to stay because they should have contacted me prior to my arrival. I drove for about 4 hours and I experienced a harsh trip. I was not about to give myself more work. One of the receptionists offered a discount because the rooms that I was staying at for the evening was not what I booked. They promised that I would move to my rooms the next day. My guest and I decided that we would stay in the king rooms they gave us because it would be too much to switch rooms the next day. So I asked the receptionists how would my rate change if I were to stay in the king bedroom. She told me of another discount. When they charged my account, they did not give me my full discounts for being inconvenienced and for staying in a king instead of a queen room. It took several back and forth with them to clear that out. I ended up canceling my event that evening because I was too busy going back and forth with them. I returned to this hotel because my prior experiences with them were good. This experience was a nightmare.
Marie
Marie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Oswar
Oswar,6 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月24日
erica
erica,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Thanksgiving Weekend 2024
The hotel was nice and in a good location for where we had to visit and get to the airport. The climate control either had the room too hot or too cold and would push out cold air to cool the room off. Considering we went at the end of November, that was not good. We ended up turning the climate control off altogether.
I would also suggest putting throw pillows onto the couch as a nice touch.
Faith
Faith,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Bushara
Bushara,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
Linda
Linda,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
ana
ana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Good Stay at Home2
good stay
Mark
Mark,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
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Srivatsa
Srivatsa,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Kim
Kim,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
!
Gary L Herman
Gary L Herman,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Marina
Marina,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月23日
The system was down not allowing anyone to check-in. Given a room that had been clearly smoked in and had a nasty smell. Staff was aware and asked me to see the room before assigning it to me. They were waiting for a deep cleaning crew to get the smoke smell out. Also breakfast did not start till after 7 am but we had to head out by the time breakfast actually started
Conrad
Conrad,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月22日
Worst hotel experience ever
It’s was absolutely horrible ! I wish I could get my money back. The internet was down, I could not work , I also had the kids with me some they could not access entertainment. The fridge was leaking my son fell in the water Pooled around the fridge , the lamp was broken , they ran out of paper towel and toilet paper for the rooms , it’s was a totally disaster . Never ever going back here and I will be emailing hotels.com for a refund . Stay away
kelly
kelly,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月22日
Internet went down - couldn’t check in - manager never shows up to fix it - waited in lobby for 2 hours
Smita
Smita,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月19日
Clean, nice staff, and easy to get to.
Jessica
Jessica,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月15日
The room was okay, it didn't smell too good. The breakfast is good. Friendly staff.
Lovlene
Lovlene,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月14日
Paula
Paula,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月4日
Marvella
Marvella,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月31日
Good hotel
Elsy
Elsy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Nous avons aimé notre séjour à l’hôtel personnel très courtois, le petit déjeuner est correcte la dame qui sont occupe est super amicale