There was nothing wrong with the hotel, but I have rated it down significantly because of difficulties with the advertised airport shuttle service. We book many months ago and stayed 4 weeks prior (early Dec) with no problems. One of the attractions was the shuttle service as it's too far and difficult to walk. This time, after a long day's travel we arrived at airport late at night and waited at the designated shuttle stop. After 30 minutes we asked other shuttle drivers when the bus was coming and were told that the shuttle was discontinued on 1 Jan 2025. There was nothing to indicate this on the shuttle signage and we were never advised by either the Hitel or Hotels.com. Getting a taxi at the airport is difficult when it's busy, and we were significantly delayed.
The hotel check-in staff was sympathetic, and provided a room upgrade to sooth our anger, but nevertheless couldn't offer any satisfactory reasons why we weren't notified. Sure others have been similarly affected since 1 Jan, but customers were not notified. The hotel and Booking agents need to update there information regarding the shuttle.