Most of the staff are polite and forthcoming. The location of the hotel is not really so convenient, but it is the fault of the public transport system provided in the Putrajaya, if you are lucky enough to catch a bus from Putrajaya Sentral, the hotel is still quite convenient to get access, even at the night (for example, 10 pm or a bit later). The hotel is in a shopping mall, which has several restaurants and some shops like Starbucks, a supermarket, and a 24-hour 7-11, so life is still convenient. The only restaurant inside the hotel provides better food than the food outlets in the shopping mall, but the price is still acceptable. Although the swimming pool and fitness center is not big, the pool is big enough for practice some swimming techniques and the types of equipment provided in the fitness center are good enough to do some basic training. By the way, the open-air swimming pool on the roof of the hotel enjoys a fantastic panoramic view of the Putrajaya skyline. Overall, it is a nice stay.