The furniture in the livingroom area is very worn, needed to be replaced 4 years ago when I stayed there, were surprised this time that the same one were still there. The vertical blinds were broken, they kept falling out when trying to open or close them.
Iris
Iris,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月22日
Elma
Elma,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年8月21日
This is a perfect place to stay when visiting Roatan. The location and hotel are beautiful. They have upgraded many things and keep the place clean. The staff are friendly to everyone and are always willing to help. I LOVE Infinity Bay Spa & Beach Resort. This is my vacation place when I visit Roatan. It is safe and worth every penny.
Lurbin
Lurbin,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Shawnette
Shawnette,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
Rosa
Rosa,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Excellent staff and courteous
jose Enrique
jose Enrique,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月17日
Love Roatan but Infinity is OK
We had a family trip to Infinity Bay. We came two years ago to Infinity and had a great experience. This time around it was honestly a two out of five. Poor customer service unless you are a “frequent traveler” to their resort. We had our rooms changed twice due to maintenance (our door lock stopped working and next room TV and fridge stopped working).
They are to corporate and policy driven that they ah e lost the Roatan friendliness and welcoming attitude that has brought us back the last five years.
Diana
Diana,8 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月17日
The property has been ungraded with a 2nd pool from my last visit and they are presently doing some property upgrades. The issue I had with my room within the bathroom was quickly addressed by the maintenance crew which I was pleased with. The only negative I can recall now is that the ice dispenser on the fridge was not working properly so I just had to manually retrieve the ice from inside the fridge.
Raymond
Raymond,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月17日
It was a bittersweet experience. The place is beautiful but the food was disgusting. My family and I got sick idk what their food has but we got a infection and that made our vacation a total nighmare
Francis
Francis,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月14日
The check in process is absolutely horrible. We walked in on a Monday evening, they were dead and after we booked our room even though they have rooms available they made us wait atleast an hour and a half for the room. They said had to clean the room and also then be inspected. If you have rooms availble doesnt this mean they are clean.
I was not happy with this since my husband was not feeling well.
The pool is hot during the day and not fun, but in the evening it feels nice. They should not heat the pool.
Food was good and the drinks were good.
A bit pricey for what you get.
Kristi
Kristi,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
Awesome facility and staff.
david
david,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Will definitely be going back. 10 stars
Jewan
Jewan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月11日
Beautiful beach access with nice snorkeling. Pool was fantastic. Food was excellent. Everything was clean. Staff helpful and friendly.
Timothy
Timothy,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月10日
Latoya
Latoya,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月6日
Nice PLace, Not Clear Pricing
Place was nice and would consider staying here again. Be sure you check closely the cost / person when booking... casue when you arrive they will charge you extra for additional person, even if the hotel room says its for X number of people. Typically when i book a suite i assume 3 people can stay at that price- not the case. So be sure you check the pricing per person.
Shirley
Shirley,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月5日
I absolutely loved the resort and the area. Unfortunately the reason why I gave my rating is because the front reception staff was terrible, our refrigerator water and ice machine was broken throughout our whole stay. We were promised it would get fixed same day we placed the request and a week later it was never fixed. One of the staff told us that they would send over a gallon of water as courtesy for the inconvenience but we never received it when we went to ask for it we were informed that they don’t give free water. We had to complain 9 times regarding fixing the fridge and it was never fixed. The poor customer service only applies to the front reception area that seemed like it was an inconvenience when they were asked a question, constantly on their cell phones . The bar staff and waiters were super accommodating and nice. For the amount we paid I would expect friendlier better trained staff.
Mayra M Rodriguez
Mayra M Rodriguez,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月5日
The property never disappoints. The new pool was amazing! The only concern was that I could not locate how to turn on the jets for the jacuzzi and there was no pool attendant for me to ask. Danery Fisher at the reception desk was exceptional! Her customer service was impeccable. Thanks for yet another great stay! Will definitely be back!