It was the worst experience I've ever had in my life! We booked two rooms for two nights, however, when arriving around 8pm,we got informed that our booking was one day later. The lady there tried her best to find a family room for us, though it could host 5 adults, the smaller room hosting 2 was extremely mini and only had one window to see the ground and stairs. We booked two rooms originally and didn't ask a family connection room, I really doubted the smaller room they gave to us was not up to the grade to what we booked. Considering the lady told us that's the only option she could offer at that time point, we had no other choice but to accept. I raised that issue up when checking out, the gentleman at the reception showed me his arrogant face and said they didn't guarantee any room with better view to client, and even blamed me for not raising it out earlier. Holy crap! You had the wrong booking information for me and gave no other choice but to accept this only offer during mid-night, how come can you be such arrogant and not reflecting your own mistakes? Besides, the views of every rooms in this hotel weren't as good as they're described. There are several modern buildings and blocks in the foot of the hotel, making you not being able to enjoy the mountain view at all. There are full of other choices in this area, this hotel is for sure ranked itself in the bottom list, especially for the bad service and arrogance.