If the view wasn’t so breathtaking, I would give it zero stars.
Here is why:
- Hard to get to, signal goes in and out on the way there so waze goes offline, barely any directional signs showing where it’s at.
-Minimal lighting on the way to the location and also around the facility. Had to use my phone flashlight.
- Staff never answers if you have a question prior to your stay. Had to call at 10 times throughout the day until they finally answered.
- Staff seems bothered to help or answer questions.
- The restaurant at the location is overpriced and wants to present itself as a high end restaurant but lacks the quality in both food and service.
- Room had ants and other critters roaming around.
- Bathroom toilet paper holder was broken. All other bath accessories were rusted and poorly kept.
In conclusion, save ur money!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月6日
View 10. Property -6. We got there by 5pm and place was uncomfortable. Beds are horrible and smell humid. There was no internet, no cable and no phone service during the stay. We ordered 2 plates at the restaurant and it was stupidly expensive ($46) and taste was very basic. Luckily for us, there where 4 dogs that we could feed with the food. Glass door wasn’t able to lock and rail was stuck. So far, I woudn’t recommend the place at all. I’ve stayed at casa 1800 at cerro verde and for soooo much, is a better place than this
Jorge
Jorge,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
We stayed in igloo 2 with the panoramic view. Absolutely beautiful! Staff is amazing, you feel as though you're at home. Excersions are great. We did the hike up to El Peñon with Humberto, the coffee tour and the Canopy (Ziplinning). We had breakfast which was delicious and the Frozen Jocote. Overall 10/10 service and stay.
Rebeca
Rebeca,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月15日
john
john,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月13日
Nandy
Nandy,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
The staff was great
angela
angela,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
The views are breathtaking, the staff is lovely and the convenient location for hikes is amazing.
I would only advise visitors to either go with a rental/their cars or have drop off/pick up already planned ahead as is not easy to get transport around.
Thaisa
Thaisa,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
Beautiful place
Jose
Jose,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月6日
Marcus
Marcus,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月21日
The views. Very pleasant peaceful nights. Nice igloos. Hot water.
Pramod
Pramod,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月8日
Needs more maintenance
wilson
wilson,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月4日
The property is beautiful. The staff is nice/welcoming. There was hot water. My only negative was the smell of mold. Water comes through the windows onto the floor. There were tarps covering the roof might have leaking problem on the roof. They need some type of fan to get rid of the moisture inside. There is construction going on, hopefully something will be done about the minor suites/igloo problems.
MARIELSI
MARIELSI,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年6月20日
Beautiful view
They need better cleaning in the rooms the sofa was wet
Iliana
Iliana,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月11日
Dominique
Dominique,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月5日
The views of the volcano from the igloo's were breathtaking, staff very helpful and friendly!
Guisella
Guisella,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月4日
Monica
Monica,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月4日
The Internet/wifi was weak at the igloos higher up on the hill. In spite of the high elevation, at minimum, there should be fans in the room. The funny part is the girl their own coffee, they have a coffee pot and coffee cups in the room but no coffee!😂. The good? Romantic, nice landscaping, view of Volcano, good service. I would stay here again.
Arthur
Arthur,1 晚浪漫之旅
Orbitz 真實旅客評語
6/10 不錯哦
2024年5月30日
This place did not have running water, when we first arrived, I’ve tried flushing the toilet, the was no water. No hand towels was provided, was told that the towels were not available. Too expensive, service was not up to standards. I’m sure you’ll find better places in the area. Stall was friendly.
Ezequias
Ezequias,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月24日
No agua para duche
La habitación no tenia agua para duche, y les hicimos saber y no lo resolvieron. Entonces no tuvimos agua, el dia que llegamos ni el dia siguiente.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月21日
The intimate feeling of being alone with my husband thru the trails was beautiful, our view to the volcano was amazing. We got igloo #5 was pretty and clean with an amazing view.
Yanira
Yanira,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年5月20日
El lugar es espectacular, dependiendo del clima, puedes o no ver el cerro verde o el volcán, lo malo que el menú no tienes opciones muy amplias
Carlos Arturo
Carlos Arturo,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年4月30日
This property was beautiful and the staff were beyond kind. It was nice to have eating options withing the compound, but there were also street vendors on the main road. Drinking coffee and watching the sunrise and clouds from their viewing area is a really wonderful experience. Definitely a great option if you're interested Santa Anna (plus close to the Santa Anna volcano). Definitely a must visit!!