The staffs are undertrained and some of them are even RUDE and ARROGANT, it was the first time we got YELLED AT by hotel trainee and their associate, until their manager came to apologise. It was ridiculous!
You can tell the hotel hardware comes with design aesthetics, however, service attitude and their food at restaurant was terrible! Both pools are much smaller than what the photos illustrated (shallow as well, at 1m height) and was very crowded already with small groups of guests.
They don’t even have TV in-room (except for their family suite with the highest price package) and their central controlled air-conditioning made the room very warm (keep going at 28 degrees) and cannot be adjusted by ourselves, we needed to complain to the reception until they adjusted the temperature to 20-24 degree. Worth noting that their hotel towels are quite torn, unsure about their cleanliness.
Overall experience was BAD!