Several front desk clerks were rude, condescending & very skeptical of the littlest things such as clean towels and change for the laundry machines. They made me come to the office for change 8 times! Finally I went down the street and got change from another merchant. I had to use towels to clean the floors (I dont think the floors are cleaned at all) I asked to use a vacuum and was told she didnt have one. Well I asked front desk manager for clean towels and he interrogated me & said "no, you have wait!" I told him I needed to shower & go to work, finally he told me "only 1 towel." There was only 1 desk worker that was respectful & polite in the afternoons. The cleanliness of the rooms is an entire chapter of its own. I felt like I was getting bitten by something in the spread & covers! I gave the cleaner them back. Who knows how often they're washed. The entire stay was gross. I was in the process of moving and tired so I wasn't looking to change hotels, but I wish I would've. Overall, the room looked nice when I first checked in. Looks can and are deceiving.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月9日
THIS WAS EXTREMELY FRUSTRATING!!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月27日
Broken toilet
I arrived at my room and used the the restroom. The seating was broken and I immediately went to the front desk to report it as I did not want to be blamed and charged for it.
I asked for it to be fixed and the desk personnel told me no maintenance was available.
He offered me a $10 refund. I didn't need the $10, just a proper working bathroom. He also told me that no other rooms were available.
I've included the pictures below.
I also explained to the night person that the TV was not working. It would freeze up every 10-15 seconds. He told me that it was unacceptable but there was no other room available.
I ask for the ice machine and he told me it wasn't working.
The morning person at the front desk told me that an investigation is needed because everything is checked everyday. If that's the case, why didn't they catch it during clean up? I assume they clean the toilet, unless they don't.
The morning desk person was unprofessional.
100% bad visit.
Javier
Javier,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Mario D
Mario D,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月13日
Karmell
Karmell,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Karmell
Karmell,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Luis
Luis,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
It’s a good place to stay.
Cornelia
Cornelia,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Juarlor
Juarlor,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月16日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
It’s nice and clean.
Gerardo
Gerardo,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月10日
i book room with carpet but get it with out all good the room was clean
Sammy
Sammy,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
I really appreciate the person at the desk the room was for my mom and this young man help her and that means a lot to me
I’m so happy for the place and people who works there thanks and they’re bilingual great customers service
Magdalena
Magdalena,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Staff is great. Rooms are clean.
Christopher
Christopher,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
Christopher
Christopher,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月13日
The floors were extremely dirty to the point that we had to wear our shoes inside to avoid getting dirt in the beds when we went to sleep. Also, the bathroom was swarmed with ants coming in through the cracks. However, the staff was very friendly and helpful. They provided extra pillows and toiletries upon request, cleaned the bathroom with bleach, and provided Raid, which didn’t completely work on the ants but we appreciated their help.
Sydney
Sydney,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
Billie
Billie,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月3日
Gladstone
Gladstone,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Staff were very friendly and our room was very clean. The room was in good condition. Thanks for a great stay!
Jen
Jen,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月24日
Raul
Raul,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月22日
We had a quiet stay in this hotel. Front desks are nice and accomodating. There was a complimentary coffee in the front desk. There were lots of parking space. The only thing that we did not like was its proximity to inter faith community service building which was right in front of the hotel, there were homeless hanging around by the parking entrance and some random person asking for change in front of the lobby. Bath towels were medium size and rough, it came with 2 bar soaps and a shampoo. I love that there were working microwave and fridge. Nothing crazy happened during our stay but it was just the thinking of something might happened during our stay or something might happen to our car that is just parked where these people can have access to. So, if you dont mind these people, it is a good place to stay and it is just 12 minutes drive to safari park and other nice restaurants. Pool was dirty.