Absolutely appalling i want to make a complaint and get a full refund for this stay it was disgusting
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月12日
Kim
Kim,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Claire
Claire,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Douglas
Douglas,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
Beware!They may keep your money& refuse a room.
All I can say is that the reception staff and manageress when I arrived were appalling and refused to let me check in so I had to go and book a different hotel. Costing more money and effort.
I had booked as normal with hotels.com so had a genuine paid for booking .
On arrival I was repeatedly told I had to show a photo id or provide a card for pre authorisation.
I had neither with me on this occasion and offered a bank card saved on my phone wallet . They refused this option.
The staff unswervingly relied on their terms and conditions ( which were only sent after they had accepted my booking and had my payment!) and quickly got a hotel owners card out and said take it up with the director . They would not let me stay .
Very inhospitable and very bad attitude and with a ready pile of their directors business cards I suggest they have done this before .
This really upset me and so far has cost me money with no apologies or refund offered.
I was totally surprised by their unfathomable attitude from what is supposed to be a hospitality industry.
There was zero hospitality and only repeated “ computer says no” “refer to our T&Cs “nonsense .
I have never experienced this before and it is likely that they have acted with no regard to consumer rights or laws.
I await a directors response but in the meantime :
Avoid this place like the plague .
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月9日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
Me fue excelente
Milagro
Milagro,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Amazing SPA, steam room and sauna. Scons were to die for, freshly made at the hotel.
Katrin
Katrin,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月1日
BATHROOM DOOR NEED REPAIR
WEN-CHENG
WEN-CHENG,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月1日
lovely people, ghost room
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月28日
Keith
Keith,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月27日
The £20 parking fee was not disclosed until after I had made my hotel reservation.
This information was sent via email, and I would not have booked the hotel if I had been aware of the parking fee in advance, as it was advertised as having free parking.
The hotel staff were very helpful and polite.
Additionally, they failed to inform me that construction work was being carried out next door to the hotel.
I was woken up by loud banging and drilling before 7am.
John
John,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年9月26日
Maddie
Maddie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Decent place to stay
Nice convenient location. Spacious room, well appointed. Didn’t eat there so can’t comment on food. Pool is small and gym very basic
Paul
Paul,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月22日
Charles Ken
Charles Ken,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月22日
I know it is end of season but we just felt that the hotel was running on the scruffy side of cleanliness.
Staff were nice enough though a bit abrupt and not really that warm welcoming feel you would like.
£20 a day to park your car is a joke.
The room we had was with the foot of the bed about 6" higher that the head. Woken up both nights by noises.
Bournemouth itself felt a little run down.
Steve
Steve,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
Was a good stay. The bed was very comfy and the room was clean. Only niggle was that the cold tap was warm, the room was a bit dated and the sign posting for rooms could be a bit clearer. Would I stay here again, yes I would.