I booked for 3 nights to celebrate my daughter’s birthday.
I booked a double deluxe accessible room for 3 adults, I’m handicap and when I got there they said my reservation was for a room with a king size bed. Where is the third adult supposed to sleep? They brought me a cot and said they would try to find a room with 2 queen size bed the next day. At 8AM they started making construction noise due to renovations on the rooms next door which we could not rest after a long night.
They moved me to a an accessible room the next day but it was very small for my accessibility since I move by wheelchair.
I also had another reservation for my daughter and her partner and the AC was not functioning the room was very hot they had to be also moved to another room the next day. The phone in my room didn’t work couldn’t reach the front desk, it was very inconvenient for us.
For the money we paid it was not worth it, horrible service but beautiful place.
Elsa
Elsa,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Front desk personnel were a little difficult to understand, language barrier.
Philip
Philip,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Elise
Elise,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
virinia
virinia,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
Gladys
Gladys,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月20日
myles
myles,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Room not good
Bathtub very slippery. Did not supply enough soap. Tissue stuffed in hole in door. Room service was excellent. Short time and delicious.
Beth
Beth,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月11日
Sasha
Sasha,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
Business destination
Business meeting destination. Great choice of onsite restaurants to entertain customers
Gary
Gary,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
Overall stay was good.
Overall stay was quite good. The only problem I really had was the resort fee. Getting charged 2 days for a resort fee. The pool was only open till 6:00 and you check in at 4:00. Then you check out on your last day by 11:00 and the pool didn't open till 10:00. So where is the 2 days of resort fee?We only enjoyed the pool one day.
Stephen
Stephen,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月4日
Raziavel, pela falta de limpeza no quarto. Box do chuveiro com.forte odir de urina. No dia seguinte nao foi limpo novamente, nem recolhidos do piso os frascos de shampo e condicionadorvusados para amenizar o mal cheiro.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Ryan
Ryan,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月19日
Disappointed!
Took forever to get a room. And when we did, they supposedly upgraded us to the guitar Hotel….but would rather have stayed in other one by casino.
When we entered the room, expecting something spectacular, we weren’t impressed. TV was hanging off the wall….had to have someone come in to repair it, view was horrible over service tops of buildings, bathroom shower leaked into rest of bathroom and had MOLD in shower! Soaps and other toiletries were barely enough for one person!
Needi go on….extremely disappointed!