Never had clean towels , never got clean sheets in bed . Restroom stayed dirty over all bad experience
Hecor
Hecor,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月25日
Ad said rooms cleaned every day . Upon arrival room was not cleaned for 3 days . Despite telling at front desk . Later , reportedly the hey only clean once every 3 days on extended stay.
Day 5 trash was left on one of the beds. While one side is done . Someone left in hurry…
Staff was courteous and tried to remedy the situation.
Clean towels were provided after day 5 after requesting . Total stay 9 days .
Rekha
Rekha,9 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年7月17日
Our room was not provided with fresh towels during our stay, supplies (no sugar) and cleanliness (the tables were not kept clean) in the breakfast room were lacking, and worst of all there was no hot water in the shower for the two days of our stay, it did reappear the day we were checking out. We have stayed here previously and felt the hotel was better than acceptable, but this stay was VERY disappointing. We won’t stay here again.
Pamela
Pamela,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月14日
Jeanine
Jeanine,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月16日
The room was very comfortable and well-appointed. It would have been nice to have an exhaust fan in the bathroom-whenever we took showers, we had to lower the A/C. Breakfast was great!
Richard
Richard,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年4月16日
Amazing place. Staff is very friendly. Very clean
Robin
Robin,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年2月25日
All other hotels had no availability. Jaunita at the front desk was more than amazing on check in! She made sure all of my accommodations were met. At one point a group of disrespectful kids came in acting a muck and she did her best to keep them from disrupting the other gets stay from a peaceful one! She kept apologizing even though it was not her fault! The breakfast lady kept the food flowing warm and tasting great. Those same kids messed up her whole breakfast area as she kept it clean the whole morning. I felt so bad for her. But she kept moving with a smile on her face! Hands down best stay at any hotel thus far!!!
Kari
Kari,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年1月31日
Staff was so nice
Cindy was very helpful in the breakfast room
Christine
Christine,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023年12月13日
Disappointed
The place was in the midst of renovations. Half completed. The person who served breakfast was fabulous and pleasant. The pool temperature was frigid and the handles by the steps were wobbly and felt unsafe. A housekeeper cleaning the floor told me about a spill she was cleaning “this sh*t up.” Will stay elsewhere in the future. Fell below typical Holiday Inn Express past experiences at other locations which were always reliably positive.
KENNETH
KENNETH,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年11月29日
Other hotels and staff were very rude and not welcoming at all. I was so appreciative that this location was able to accommodate our group of 5 at nearly 3:00AM when I called. We had just driven into the city and it was our first time there. Staff was great, clean room. The only negative was a soaked carpet area around the window and A/C unit. I found out by stepping on it in my socks. It had been raining so I’m sure it’s difficult problem to find unless you find it the way did. Otherwise everything was great!
Noemi
Noemi,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年10月15日
Anita
Anita,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年9月8日
Chad
Chad,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月27日
The hotel was incredibly noisy as it was undergoing construction. We were going to leave but they assured us there would be NO construction on Sunday morning. Construction started promptly at 8:30 am waking up my son. Nearly all food was gone at breakfast. The room was not even ready when they said it would be. Then they told me that they said on their website they were renovating and they couldn’t afford to close. They are uninhabitable and not open about it. I bought the room on Expedia and it was reasonable not to look at the website.
Ilana
Ilana,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年8月3日
They was under renovation when I got there which is perfectly fine. after a long drive there and ready to relax i turned on the TV and it did not have a signal. i called the front desk and the receptionist said they would tell maintenance. No one ever came to the room. In my 3 day stay My TV never got fixed.
Also the Hot water was barely even warm.
John
John,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年7月10日
Ok
The room was great but we had no hot water. Brought it up in the morning since at best we got was lukewarm and was hoping to get some type of discount or something but k don’t see any change to the room charge.
Kristina
Kristina,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年7月10日
Under construction wasn’t communicated prior to arrival. Dirty and loud. Slid my receipt under my door while I was sleeping which scared me!
Elizabeth J
Elizabeth J,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年6月26日
They are updating the property and, therefore, was very noisy and dirty. Did not clean the elevator for the 3 days I was there.
My room had not yet been upgraded and was in dire need of the upgrade.
Karen
Karen,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年6月13日
Hotel is in the middle of a large renovation. We were in one of the older rooms. It was fine. Another in our party was in one of the renovated rooms and said is was much nicer.
Because of the renovation both the pool and the fitness center were closed. 2 children in our party were very disappointed in no pool.
Jeffrey
Jeffrey,1 晚家庭旅遊
Orbitz 真實旅客評語
8/10 非常好
2022年12月22日
The staff was very helpful during a difficult time for my family. There kindness and support was truly appreciated.
Robin
Expedia 真實旅客評語
4/10 一般般
2022年10月14日
so frustrating.
frustrating. The short-term cleanliness was fine. But the long-term cleanliness and maintenance was not good. Wallpaper was disgustingly dirty. The bench thing to put your suitcase on was disgustingly dirty. The keurig was dirty. The bed was ok, but it is NOT RELAXING to be in such a dirty, yucky room. There was black mold on the ceiling of the shower. There was a crack between the tub and the shower wall that was all rusted. The phone was of course not working so I couldn't call the front desk. I finally decided I really needed something so I dug the phone cord up from behind the bedside table and it was covered in a THICK layer of dust. Too dusty to even plug in. Gross. BUT HERE'S THE BEST PART. THEY CHARGE A $100 CLEANING FEE. (They don't clean during the stay, but that's not the problem. The problem is everything above.)
Andrea
Andrea,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2022年10月9日
Beat Up Holiday Inn Express Monaca
This hotel is in poor condition. Worn and dirty carpet and furniture. A lamp that was missing a light bulb. A dent in the wall.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年10月3日
James
James,2 晚旅行
Travelocity 真實旅客評語
8/10 非常好
2022年6月20日
Parris
Parris,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年6月10日
love
Ronald Gill
Ronald Gill,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2022年5月22日
Good: The staff were pleasant and responsive. The facility and the room were clean. The breakfast was yummy and had plenty of options.
Bad: the bed was caved in and in poor shape. Three light bulbs were out or missing in the lamps. The sink was slow draining and you had to stand there and hold the handle down in order to flush the toilet. There was no hot water at 9pm on one night. The room desk chair is broken and the seat cannot be lifted to sit at the desk which renders the desk unusable. The card reader on the door consistently didn’t work until the fourth or fifth try.