Having a trying day of getting our car broken into and arriving without even a toothbrush. From the valet to the front desk to the staff that brought us up a complimentary bottle of wine. They helped us make lemonade from the lemon of a day and we appreciated a comfortable and safe nights sleep!
Mary
Mary,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月29日
Haoyang
Haoyang,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Gina
Gina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Nice boutique hotel. Cool bar/restaurant area. Was winter so didn't see any of the pool. Gym was on plus side for a hotel gym although smaller than thought would be.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Fantastic Hotel, Service and Location
Amazing stay - didn't realize we get free transportation anywhere within a 3 mile radius and we were delighted by the "extras" including complimentary wine and champagne, fruited water, cookies and tea sandwiches in the afternoon and a free coffee bar in the morning.
Easy to walk to lots of sights, restaurants, etc. and very clean and safe area.
Great gym but disappointed the pool was closed.
A SUPER STAY !
Leanne
Leanne,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Holly
Holly,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Lisa
Lisa,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Couples weekend
Hotel ZaZa exceeded our expectations! My wife and I stayed for a weekend getaway and loved every moment. The boutique charm, impeccable service, and stylish décor created the perfect retreat. The ambiance felt luxurious yet inviting—highly recommend for couples seeking a romantic escape!
Taylor
Taylor,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
Carolina at the front desk made sure to make it known that my method of payment was not accepted and yelled at the Aaliyah the kind woman helping us about it. It was embarrassing and belittling. Carolina did not even address us and I eventually had to ask for her name from another front desk agent. The property was beautiful and the room was spacious but Carolina needs an update on hospitality and customer service.
Dominque
Dominque,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
For the money I spent I could have stayed at a chain hotel and been happier. The room was right by stairwell and every time someone slammed door my room shaked. Also bed was old and I was sunken in middle like being swallowed up.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Allan
Allan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Best in Dallas
One of the best Hotels in Dallas. We have stayed in all of the best Hotels in Dallas. None compare to Zaza. Always an incredible experience.
Bobby
Bobby,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Christopher
Christopher,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月15日
Stay away!
We do an annual mother-daughter Christmas weekend. Our least favorite part of the trip this year was the hotel. we arrived Friday afternoon, valet staff was FANTASTIC (only good staff!!!). The front desk agent who checked us in could not have been more rude or short! From there, we went to the spa for massages, none great but my oldest daughter's was a scene from a TV documentary. Her therapist talked about getting arrested...no point in expounding on it but let's just say it was the opposite of a relaxing experience! Waiting room was downright ugly! In no way worth the $1k we spent there. Honestly, should've asked for a refund! Spa itself leaves a lot to be desired! The hotel is not in good condition at all, very old and outdated! Nothing like their Austin location which we've enjoyed! Hoping new owners do a MAJOR overhaul on the space as well as the staff. Don't usually do bad reviews but I wish I would've read this in advance. Definitely would've booked elsewhere!
Shelley
Shelley,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Harold
Harold,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
HONEY MOON
EXCELLENT STAY
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月23日
Duncan
Duncan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Bradley B
Bradley B,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
great stay
Zoey at the front desk was awesome... I appreciate her taking care of me at check-in. she is truly customer service oriented and I will return because of that...Joe Duca
joe
joe,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Scarlett
Scarlett,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月15日
Marc
Marc,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Kristen
Kristen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
2nd visit here. Enjoyed my stay. Staff is accommodating and incredibly sweet. I’m so grateful for all their kindness.
Sasha
Sasha,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月10日
The Fairmont is a beautiful hotel. The grounds are stunning, and golf was fun. The rooms are spacious, and the bathrooms are luxurious. But that's where the good review ends for the most part. The service is not 5-star. We actually wondered if there was a staffing shortage. The lobby bar service was hit and miss. The bar by Amaya was staffed by one poor guy who just couldn't keep up. There was no turn down service, and we never received any replacement water in our room, which is unacceptable for the price of this room. I'm not sure we will be back based solely on value for money.