Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
Venkata
Venkata,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Carlos T
Carlos T,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Cynthia
Cynthia,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月18日
Check-in was unprofessional and blatantly rude. The supervisor hid in his office and refused to assist us when we were not receiving the proper welcome and check-in. Very shocking
Rebecca
Rebecca,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
We got a good experience, since we got there they let us checking early since our flight got there at 11am, the staff was great. Dalay in Las Fuentes Restaurant was awsome, also the girl at the Kid’s area was great with my kids. And also Alejandra from sales too. Overall a good experience the only thing I think they need to improve is the food is not bad but it could be way better. But we definitely will be back
Juan
Juan,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Me gusto el servicio y el trato del personal
Maria Gabriela
Maria Gabriela,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月16日
Francisco
Francisco,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月15日
During the entire stay, 1 of the 4 elevators was not working.
The power went out twice, the first time it took a couple of hours to come back, during this time the elevators did not work, and the hotel only has emergency/service stairs, which have the service elevator and many times it was difficult to get through since the cleaning carts were there to move between floors.
The next day the power went out again but now because of the hours, that meant that the rooms were left without water and air conditioning, the room was quite hot, and again going up to the room was too complicated due to the service stairs.
The beach has no shade during the day, there are no palapas or umbrellas to spend time there, which prevents small children from enjoying the sand.
Alejandro
Alejandro,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月15日
Would never stay there again!
I heard this hotel is old and it was rundown. I will never stay there again and never get an all inclusive. I went out for dinner because there were no good options for dinner at all.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月7日
Had a good time at Royal Solaris, everything was good. Just wish they had more dining options.
Edin
Edin,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月7日
michelle
michelle,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
The food was delicious and the property had lots of dining options.
MARLENA
MARLENA,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月4日
Joseph
Joseph,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Victor
Victor,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月2日
Not happy with the food .
You can’t go to the beach in the water because it’s blocked with huge rocks.
Tony
Tony,6 晚浪漫之旅
Travelocity 真實旅客評語
6/10 不錯哦
2024年9月30日
A few things to take into consideration the staff is very nice however the food was not good at all and very limited. The food at the Rosemarius was disgusting more of a salad bar buffet no sides, la fuentes buffet which is available most of the time was not good except for Mondays which is Mexican night. Breakfast at la fuentes is okay, the sopes the lady makes are amazing. But the snack bar is gross pizza, hot dogs, and burgers were gross. Alcohol? Super water down, I drank all day and never felt a thing. The entertainment was okay, shows only last 20 minutes. The fantasy show was really good, the pool entertainment was poor, I paid $400 more to switch from GR solaris thinking the Royal would be better and it was not! The kids club was okay, very basic. But they tried. The hurricane passed while we were there and the entire hotel was leaky everywhere, my kids actually slipped in the lobby because of it! Leaky hallways, our rooms got wet from the rain. The staff at the entrance just spends all day harrasing people to do their member plan. Beach Access is HORRIBLE, super rocky. I saw all this when I booked it in the reviews and I ignored the reviews, I should have believed everyone. I was so happy to go home, I will not come back to this hotel.
Karol
Karol,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月30日
They should let people know that they can't go to the beach because they are huge rocks blocking you to enter the water .
I came here to enjoy the see and going in the water,I was very disappointed.
Tony
Tony,6 晚浪漫之旅
Travelocity 真實旅客評語
2/10 不太好
2024年9月30日
Water leakage all over in hall way and elevator. Only one elevator was working
Aman
Aman,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月27日
Eduardo
Eduardo,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
Fantastic stay! My family of four had a great time during our vacation. Highlights include friendly staff and cleanliness.