We got in very late -- 4am -- on the night before/morning of Christmas Eve because of child illness and a long drive. The front desk staff was extremely kind and helpful, including by letting us know in advance that we needed to check in from the road so as not to be marked as a no-show, and by agreeing to my request for a late check-out. The hotel and the room itself were gorgeous, clean, and extremely comfortable. Great beds, great towels, really nice toiletries. Lovely place. We have stayed here twice now, with young children and in the context of arduous travel situations, and both times the stay has felt like a haven for body and soul!! Thanks for the kindness and hospitality!