The check- in process to check- out to the pool staff to the prompt text service they had everyone was so friendly. We loved the room we stayed in. It was spacious and clean. Although not a huge dining option, throw area was booming with places to eat, places to go buy groceries, and everything else in between.
Michelle
Michelle,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月9日
The resort is beautiful and up to standards, but we werent fully satisfied with certain things such as some of the staff and cleaning. We stayed 2 nights at the hotel and spent the whole last day at Disneyworld and came back to find our room not cleaned with no new towels. When bringing this up with the reception they said that the staff had tried cleaning on two separate occations but that we did not let them, which doesnt make any sense considering we were gone the whole day. We had also not put up any «do not disturb» signs.
Another thing is that we were not informed of an additional resort fee when checking in and was told that the full deposit would be paid back when after check out.
We brought up our dissatisfaction with the hotel the day after checkout (we checked out at 4am). We were told then that they couldnt do any reimbursements for our dissatisfactions since we were already checked out, despite bringing up the lack of cleaning with the staff the same day while still staying there. We were ultimately told by their costumer service to call some other number to talk to another guy about this.
Additionally, the hotel also didnt offer any free shuttle to the parks or the airport, and we ended up spending alot of money on uber because of this. The hotel is more remote than we previously thought. Our stay was sadly dissapointing seeing as the hotel and facilities are super nice.
Should have just stayed at the Rosen Inn the whole time and saved a bunch of money.
Jon-Emil
Jon-Emil,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Aaron
Aaron,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
john
john,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
Not good
I️ was not happy with my stay but it was my husband’s birthday weekend so we decided to stay. There was no wifi and no cable the whole weekend. When we left on Sunday for check out was when the services were restored. We had a roach dead by our door and the tub was filthy. I️ was definitely less than pleased.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Perfect
Great room. Clean. Loved the pool and my spa tub in room …
Susan
Susan,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
Excelente Hotel com problema de pest control
O Hotel é muito bem localizado e bonito. Os quartos são ótimos e bem decorados mas, desta vez, tinham insetos que pareciam mini baratas nos armários da cozinha e por mais que eu reclamasse não conseguiram resolver. Eles têm que resolver o problema com a empresa de pest control contratada.
liliana
liliana,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Great stay
We had a place to stay alone for the first time since we lost our home due to the back to back hurricanes in Florida this summer. It was wonderful but I wish we could have enjoyed it more but the stress about money made it challenging..
Keith
Keith,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Roberto
Roberto,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Sylvia
Sylvia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
Highly recommended
Pauline
Pauline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
The best resort in Orlando
Sharone
Sharone,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Mariam
Mariam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Chad
Chad,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Bday weekend
It was great. Relaxing. Just over all great experience