We stayed for only one night and checked in around midnight. We were allocated a room which was already occupied by a couple of guests. When we used the room card to enter the room, the two guests were already on bed and the lady screamed. It was a shock to us all. A terrible mistake that the reception has made. The other room given to us had a serious drainage issue for shower. The washing and cleaning should be done daily and should have been noticed by workers. Therefore not only an isolated problem but likely a problem with staff could care less attutide. I must however say that it is not the typical mercure experience that I had.
真實旅客
Expedia 真實旅客評語
8/10 非常好
2012年7月23日
酒店后面的沙滩特别美
信价比很好。酒店的环境非常好,适合度假,酒店后面的沙滩人很少,非常美,可以snorkeling, 海草有点多,但是海草附近有些各种各样的小鱼和别的生物,还有没有毒的普通海蛇。酒店1.5公里内,好像有个潜水地点,叫Dog's Point, 水深大概6-7米,有大片的珊瑚,还有各种鱼类,底下被铺了十块路,就像个水底小花园。非常美
Kim
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月30日
Wonderful staff but very worn down
I want to start with the positives: The staff was always incredibly kind and helpful. Always smiling and so so nice. Also, the pools were nice and being able to enter the beach directly is a HUGE plus and these things saved the stay for me.
But - there is a very noisy playground right behind the beach chairs. Constant screaming. The breakfast was chaotic and stressed me out. Too many stations to stand in line to pick up food, the coffee machines kept dysfunctioning and the quality of the food and selection was not great. It could take me 15-20 minutes to find my food and a table. And this is the low season even. The room itself was very worn down with lots damaged tiles on the floor. The shower was not great, and the bed and pillow was definitely not of the standard hotel quality even in 2-3 star hotels. Also, you can hear everything that your neighbours are doing and it gets noisy both early and late. I so wish that I could be more positive, but I would rather be honest.
Rikke Østergård
Rikke Østergård,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月8日
真實旅客
19 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Good
Our stay is good, all the the staff very friendly, and the receptionist when we cek in very helpful.
Fitra
Fitra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
The resort has 2 good pools , good beach location, service is excellent right through the resort , lots of choices for breakfast ,fast check in, its at the end of Sanur beach but lots of bars and restaurants and shops.Its an aging resort but well kept . Good base to explore the rest of Bali .
Giuliano
Giuliano,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月8日
Michael
Michael,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Margriet
Margriet,8 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月21日
Séjour tranquille à Sanur.
L'environnement du Mercure est tres agréable, son parc et sa végétation, en bord de mer.Les chambres méritent une modernisation, mon 6 ème séjour pas de changement depuis des années. Le petit-déjeuner buffet est complet, tres varié. L'ensemble est plutôt calme. Il n'y a plus la navette pour le centre mais on peut y accéder par la promenade du bord de mer très agréable en 30 mn...
Armand
Armand,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月16日
Nao
Nao,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Carol joy
Carol joy,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
Fantastic place to stay and the staff are very friendly and nothing is too much bother also very quiet but only a minute or two to walk to the local bars and restaurants
george
george,10 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月24日
Leuk aangelegen accomodatie met 2 zwembaden en een breed strand.
Cornelis Bertus
Cornelis Bertus,21 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月30日
Marianne
Marianne,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月25日
Environnement extérieur verdoyant et très agréable. Equipement ds chambres (linge de toilette insuffisant). Petit déjeuner correct, sans plus. De gros efforts à fournir au niveau du service, à la réception notamment (aucune de vos demandes n'est prise en compte, les informations ne sont pas transmises : incompétence ou désintérêt ??)