Disappointing, staff are robotic, bed was uncomfortable, bathroom was the smallest ive ever encountered, no complimentary water in the room. Breakfast was fully booked until 10am. I normally wouldnt moan but I paid just over £400 for one night so was expecting a bit more from this hotel.
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月7日
Very cosy
shaun
shaun,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Comfortable and clean but a few niggles
Confusing parking situation with the hotel having just a very small car park which is hard to find. It was also full so had to park about a 8 minute walk away.
Original room was really nice, well appointed but the heating didn’t work and it was freezing. I was quickly and efficiently moved to another room, smaller than the first but equally comfortable.
The view was poor, you are just about eye level with the street and people and cars go past at all hours which can be a little noisy but didn’t impact me too much. Great location and decent value for money.
Daniel
Daniel,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Ok
When we arrived, lack of parking is an issue we checked into room 103, the heating did not work and oil heaters was provided in our bedroom which took a day to warm up. Was given option to change rooms but same problem there also. Positive side breakfast was very good.
Paul
Paul,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
On arrival I was irritated to be told that parking was not available on that day and directed to a public car park. When we checked in there was a computer glitch and we were offered a complimentary glass of prosecco. We had a superior boutique room which we really loved. It was spacious, beautifully decorated and had both a bath and shower. Breakfast was good, lots of choice. I felt that the hotel put a lot of emphasis on customer service as was shown during the check in process and the breakfast member of staff was very pleasant.
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月12日
Room are very small Bed not comfortable I got back aches in the morning, no carpark have to park in the city carpark overnight is £15
Tracey
Tracey,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月9日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Will Return
Beautiful hotel with great staff
James
James,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
Colin
Colin,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月25日
Georgian house which has been converted in a stylish fashion. All good. Good location for the town and all that is interesting about Bath.
Elizabeth
Elizabeth,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月9日
Noisy stay
Unfortunately, I found my stay at this hotel to be quite noisy. The loud music from the bar and, the sound from the room above made it impossible to relax. Additionally, the bathroom was not as clean as I expected. Overall, my experience was disappointing.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月1日
CAROLINA
CAROLINA,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
This hotel is so lovely! The staff can’t do enough to help you. Everything is kept immaculate and pristine. I will be back
Massive shout out to the staff here. So friendly and accommodating
Lloyd
Lloyd,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月22日
Advertised as with parking but there is so little parking available they should advise to park elsewhere. Bedroom was so tiny there was hardly any room around the divan bed so kept stubbing toes. Very poor plumbing in bathroom. Sink tap and shower very temperamental. Otherwise a nice building in a fabulous area and a short walk to the city centre. Din not eat or have any interaction with staff other than check in & out. Overall , adequate but not a pleasure in itself. I will stay somewhere else when visiting the beautiful city of Bath!
Eugene
Eugene,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月20日
Originally booked traditional cosy room which is best suited for children as very small. Staff changed us to bigger room in main part of hotel thankfully.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月10日
Check-in was a little confusing, as the reception was located further down the road and not via an entrance that we first approached.
The decor in the room and hallways of the hotel gave it a luxurious feel and the breakfast was fantastic. Staff were very friendly and they kindly stored our luggage the following day.
The room itself was rather small and the fridge did not appear to be working, despite being switched on. The multiple lightswitches were difficult to navigate and there was no wardrobe space.
Sapphire
Sapphire,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月9日
This property was in easy walking distance to all the major attractions, shopping and restaurants. Our room was extremely small by any standards and very dark. I noticed that 5 of the 6 bulbs in the overhead light were not working so...The breakfast was very good and cooked from a variety of choices on the menu! For location and breakfast it's a 5 star.
Diane
Diane,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月9日
Staff were extremely helpful and efficient.
Room was comfortable and quiet. Shower surround disappointing with mould growing down the side
Ian
Ian,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月9日
Kirsten
Kirsten,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月8日
Nancy
Nancy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
Lovley clean and comfy room perfect spot for chilling after a day wandering!
josie
josie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月16日
Perfect stay at Henrietta House, Bath
Besutifyl boutique hotel. Very tastefully done. Staff were very professional and polite would defo stsy again
Small cosy room very lovely for one person
Donna
Donna,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月29日
All went smoothly
Lynette Gay
Lynette Gay,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年7月21日
tiny attic room in annexe not as in photos or as described.I paid in full 2 months previously but was told it was last room available