Really looks and feels like a palace,wonderful property.
Mosquitoes in room due to crack in door opening to the outside BUT not sealed inspite of saying so; stopping the central ac at midnight recurrently.The pool needs to have a heater, would be unique to other local 5 star hotels and attract year round local crowd and more tourists
SAURABH
SAURABH,9 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2020年9月3日
The personnel are rude and obnoxious. Select another hotel if you wish to visit Agra
Gopal
Gopal,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2020年8月19日
Kunal Dev
Kunal Dev,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年2月21日
Mycket bra hotell med fantastisk service!
Det var ett fantastiskt ställe med exelent frukost och service. Bästa mannagen Neelich Sharma som hjälptae till med allt!
Hotellet har 1000 anställda, så man fick alltid hjälp!
Börje
Börje,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2020年2月12日
真實旅客
1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2020年2月7日
everything good in hotel and staff also so good.🙂
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年1月26日
The staff, the food and the hotel is excellent! I would always prefer to stay here. Thanks for an excellent service
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年1月19日
Excellent service from F&B Mgr who really looked after us.
真實旅客
1 晚家庭旅遊
Wotif 真實旅客評語
10/10 好極了
2019年11月28日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2019年10月23日
Prachi
Prachi,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年8月26日
Rajat
Rajat,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年8月21日
Everything thing was excellent from check in to check out
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019年7月5日
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年7月2日
The property is well maintained and staff is very helpful...
Pools and kids area properly managed..will definitely visit again.
Rahul
Rahul,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019年4月6日
Lorraine
Lorraine,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年3月2日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年3月2日
Great service and friendly staff. Beautiful hotel amidst busy Agra. Prices compare to UK / USA, but great place to relax after a busy few days travelling.
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年2月28日
真實旅客
5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2019年2月11日
The hotel property is vast and spacious with impressive lobby. I had booked 2 executive rooms and had come down to assess the hotel and its rooms for my daughters daughter's wedding. However, i was very disappointed with the bedrooms as the electric and bathroom fittings are out dated. The air conditioning was not working properly and we had to open the window to get some ventilation. The room was overall bland with no charm. I will give 1-2 out of 5 for this hotel.
真實旅客
1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2019年1月6日
Good hotel, but we had a different bad experience.
Overall a good hotel and staff is really warm and welcoming, but we chose this hotel so we can have a relaxing few days, but the hotel decided to have a private party right outside our hotel windows. We couldnt even open the windows or curtains all day. After several complains, nothing was done.. the noise was so loud it went on till 2 am in the night. This was brought to the duty managers attention in the morning.. who denied anything like this happened. There was litter all over the lawns and no one bothered cleaning it up for the whole two days. Really all it needed was an acknowledgement or move us to a different room.
But the staff is really good, lovely evening show, buffet meal & breakfast are good. Chinese restaurant is really good too.
Nilesh
Nilesh,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2019年1月5日
Leave it to luck for 5 star experience..
It was one of the very few 4-5 star hotels available in Agra during peak season which, with several negative reviews, should have been a sign I made the mistake of ignoring when booking it. This is an old property trying to get by with semi-decent customer service.
My family stay experience included the following
-Leaking bathtub (took them an hour to fix)
-Hair strands in the food at the lunch buffet
-Local puppet artist peddling handmade dolls in the guise of a puppet show (shows very obvious displeasure if you dont buy/tip heavily)
-Using an upscale car from their Travel Desk for a day trip. Got a very unprofessional driver (bad driving and scam tourist stop at a pseudo-temple)
+Very close to Taj Mahal
+Staff listens and tries to respond (well trained to very smoothly address concerns about your room when things go wrong)
+Food at the Pavilion Cafe
During checkout I gave clear feedback on plumbing issues and referenced their reviews here. Later, their VP of Operations sent me a very (boilerplate) email on how “delighted” they are with the feedback.
And ofcourse, the staff is exceptionally well trained to say that they’ll take “special care of you next time” due to the bad experience(s) during the current stay.
Based on other reviews, doesnt look like my experience was uncommon. Consider yourself lucky if you don't run into issues with your stay. But then one opts for 5 star for consistency and not for promoting luck/chance.
Hope this is helpful.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018年12月29日
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年12月27日
Well laid out grounds....excellent service.....premium property