bonito resort,hay playa privada,buen desayuno,la gente muy amable ,pasamos bien aca!
Yu Ting
Yu Ting,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025年1月5日
Não é um hotel para crianças
A proposta do hotel em meio a natureza é incrível. Uma experiência diferente de outros hotéis mais convencionais.
No entanto, não o achei preparado para famílias com crianças até 10 anos.
Não há nada destinado para os pequenos, o "espaço kids" nada mais é que mesinhas coloridas expostas. Bicicletas apenas para adultos. Atendimento no restaurante lento demais, comida estilo cozinha industrial. Falta qualidade de maneira geral em alimentação e sobremesa.
Talita Aparecida
Talita Aparecida,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
Cesar Rafael
Cesar Rafael,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Súper agusto excelente vista
Francisco Javier
Francisco Javier,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Great staff not so great facility
The staff was absolutely incredible but the hotel itself had older facilities. The restaurant we wanted to go to was closed, the coffee bar wasn’t happening and didn’t have specialities coffee as it said. You had to pay for the coffee that was at the front even with an all inclusive. Pieces of the pool were falling off, the ceiling in the main restaurant was falling off , almost into my plate near the AC unit.
As I said, great staff not their fault but they need to maintain the premise
Shawna
Shawna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Wonderful Stay and Staff
When we first arrived, we had a couple of issues, but the staff and management were on top of it in no time. The staff was very welcoming and respectful. The room was comfortable and clean. We did some excursions through their travel shop. They were upfront for cost, but I will state that the ruins at Tulum are no longer run federally. We got to Tulum, it was very disorganized and a different price. When talking with other people at Tulum, we noticed that they were charged differently as well. Be aware of this. This has no reflection on the resort. The buffet served good food with a variety. We made reservations for both the Italian and Mexican Restaurants. Excellent service and food. The beach was clean and there were many areas where we could sit. There were two clean pools and on hot days, they were well used We were very happy we had the experience we did at The Reef Playacar Beach Resort & Spa. The resort is very family-friendly.
Michelle
Michelle,6 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Esperaba mas
No muy bien, recepción podría ser más amable e indicar a detalle lo que ofrecen. El desayuno muy bueno pero La comida / cena no muy buena. El personal en general muy amable pero por dos o 3 personas sin criterio o vocación de servicio empañan la percepción. Las camas hundidas malas, deberían mejorarlas.
Nicolas
Nicolas,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Maria De La Paz
Maria De La Paz,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
ERNESTO T
ERNESTO T,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Lo recomiendo
Muchas escaleras….
Antonio
Antonio,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
ralph
ralph,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Excelente lugar muy tranquilo
Carlos Guillermo
Carlos Guillermo,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月27日
Nicolas P
Nicolas P,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Traumhaftes Hotel
Wunderbares Hotel mit Regenwald- Hotelgarten, herrlicher Blick vom Restaurant über den Pool aufs Meer.. toller all inclusive Service, sehr nettes Personal. 1Punkt Abzug für Sauberkeit wegen der sehr schmutzigen Platzsets beim Frühstück, sonst tipptopp.
Werner
Werner,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Nice people nice place... the food was ok ...we had a good time.
Juan
Juan,3 晚家庭旅遊
CheapTickets 真實旅客評語
10/10 好極了
2024年10月21日
Diego
Diego,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月18日
Food was really bad
Oleksandr
Oleksandr,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
I love this place
Sonia O
Sonia O,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月15日
Property was what you pay for!
Bianca
Bianca,7 晚家庭旅遊
Travelocity 真實旅客評語
10/10 好極了
2024年10月13日
Beautiful property, friendly staff, very safe, clean beach and hotel areas. Buffet was good.
Arianna
Arianna,7 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月12日
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again