I booked this for me and my husband to enjoy for my birthday weekend. We paid in full through Hotels.com but we were charged again when we checked out. I called 3x and spoke to Katie at the front desk. She confirmed we were double charged and Thai would be corrected. The credit would take 3-5 days. I called again because there was no credit and told it would be given to a manager and I would receive a call later that day. No call was received. I called again and was given a woman in accounting. It has been almost 2 weeks and the issue is still not resolved. We enjoy Hilton but this stay, our room was hot. We were going to stay again this weekend but this whole situation and lack of desire to resolve it has put a bad taste in our mouth.
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Ibrahim
Ibrahim,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月30日
We won’t be back
We had such high hopes for this trip as my sister and I stayed in this hotel last year for my 40th and had a blast. Nearly magical! This year left MUCH to be desired. We moved rooms twice and settled for the third simply because we were tired of moving. The first room had no hot water, no filled amenities (conditioner, etc) and stickiness all over the tables. The second room also had no hot water. We both noticed that neither room seemed clean and looked old. The third room had a towel with blood spots and also looked grossly unclean. I paid for a view of Easton but was moved to a room without a view, pricing not able to be adjusted due to booking with hotels.com instead of directly with the hotel. We went to tjmaxx and bought pillows because the bed ones were awful. We did not sleep. We were offered free breakfast for the “inconvenience” and the woman server made us feel like a huge bother for asking to take our food back to our room. We will not be back. The only saving grace of this hotel was the delightful concierge doorman working the evenings of Dec 26-27. He was wonderful and should get a raise.
Ashley
Ashley,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月20日
We stay at the Hilton every year before Christmas to shop and enjoy Easton. My wife and I had a truly wonderful stay.
My only suggestion is to upgrade the outdated carpets, etc.
Otherwise, everything was excellent. The bar area was great for us to relax and watch the Army-Navy game on Saturday afternoon.
John
John,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Tiffany
Tiffany,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Paul
Paul,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Kimberly
Kimberly,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Room without a view
Room was large and clean same as the bathroom. The view was of a roof top, we have been going every year at this time for 5 years now and except for the view has been a great stay.
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Michelle
Michelle,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Black Friday shopping. The place was very nice. The staff was great.
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月29日
Door would not open
The complaint i have is we had to go down and get 3 different door keys and none of them worked.(after we returned from a wedding)Each time we went down the guy working told us if we put them next to the our phones it can deactivate them. In the 2 min it takes we had it no where near our phones. Then he said it a second time and he could tell i wasnt pleased. Had to go down a third time and a maintenance man by chance was there. And he told my husband it could be the battery. Guess the guy at the desk NEVER thought of it and made it out like it was us.
Veronica
Veronica,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Very comfortable room. Nicely appointed. I arrived late in the evening and wanted to unwind with a cocktail in the bar. The bar was very loud due to several folks that seem to be there on a business trip. Hardly relaxing at 11 PM. The bar/lobby was very sterile/with bright lighting so not that welcoming/warm. Otherwise, a great facility.
Ted
Ted,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Quick stay
Very nice room. The water pressure, unfortunately was not very good in the shower. The soap and shampoo dispensers were very low.
Ted
Ted,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Jeremiah
Jeremiah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Great hotel with great location
Great facility. Comfortable. Only complaint was failure of housekeeper to make up the rollaway bed for second night.
Paul
Paul,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Johnathon
Johnathon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Wayne
Wayne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Quick getaway
Just a quick trip with my grandson who did not have school. We had a great time and he made friends with a bunch of kids at the pool. We love this hotel and we definitely will be back.