The place is a huge echo chamber, because the rooms are all in an enclosed space with the lobby.
There was a birthday party raging until 11:45pm in the lobby restaurant. I called the front desk 3 times between 1030pm and 1130pm to complain about the noise. It wasn't until I went down to the lobby at 1145pm that security went over and got the party to quiet down.
The following morning the staff were understanding and helpful. They comped our parking, which was appreciated.
Justin
Justin,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月30日
Old room
Not worth the money
Jacques
Jacques,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Beverly
Beverly,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Comfortable and Great Quality
Our room was comfortable and clean. The staff was friendly. We enjoyed delicious meal’s and excellent service at the restaurant in the hotel.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月14日
So I stayed Saturday night and the valet charged us $40 for parking in front of the hotel when it was free after 10pm and it was a parking meter. We gave them $40 before we realized that it was a meter. We got to the actual hotel at 7:30pm and was riding around looking for parking until 10pm because they told us valet was $80 because we had a pick up truck. I think that was very rude they are lying to customers about paying to make extra money. Besides that the hotel stay was okay.
Amber
Amber,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月13日
Overall good place to stay
We enjoyed our stay. Beds were comfortable but smaller than advertised. These beds are full size beds NOT queen. Buyer beware. Appreciated the bathroom amenities and plenty of clean towels. Room was clean though a little dated.
Christy
Christy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
thomas
thomas,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月8日
Lost jacket?!
I left a jacket in my room. I called and then went back to the hotel. I was told that the jacket could not be found (I know for a fact it was left in the closet). They were not able to find the person who cleaned the room (I was told that would take days) and they were not able talk with the person who has the room. I understand items get lost. My issue was when I called the guy was rude, telling me I called the wrong Westin (because there are three in DC). Also the fact that I came back to the hotel to look for the jacket and the staff couldn’t figure out who cleaned the room is aggravating.
The team told me now I need to wait a few days to see if the item is found and then to search for it I need to use a website. What happens to picking up a phone?
Also I get it that the cleaning staff is busy but when I get in at 2:30am please don’t try and clean my room at 8:30. It’s too damp early.