Out stay was great, over all
The service was great. Everyone was friendly
Miguel Angel
Miguel Angel,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
This was my wifes and I 5th time at your resort. Absolutely amaizing.
Can't pick any thing wrong. Beach, drinks, food are amazing.
Just got back today and alredy booked another 8 day trip here for mid February.
Bekim
Bekim,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月22日
We love it!!! Viva Maya is such a lovely place in the Caribbean paradise Playa del Carmen amazing beach great installations everything is just gorgeous.... definitely come back for a third visit on December 2025
Roberto Carlos
Roberto Carlos,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月22日
Cindy
Cindy,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月19日
Preface this review with the fact that as a family we travel a lot to many places around the world and are not overly picky.
Start off with the good.
The beach is beautiful and the overall staff is good, food selection is good and varied. The cafe at the front is great.
Our issues started at check in. The person who checked us in didn't explain much to us including the download of the app to access the schedule of activities and restaurant reservations.
We only found out about the app from other guests. The app itself is not easy to navigate.
Once we got to our rooms after checking in (2 rooms) 1 of the rooms was fully under construction. We were reassigned a room for the night and told to go back to the front desk next day to change to a new room for the rest of the week. No compensation offered for the inconvenience.
The water temperature for the showers is lukewarm and you're lucky if you get hot water.
The only place you can get AC is in your room, the a la carte restaurants or the sports bar. Everywhere else is open air. Including the buffet dining area. It's hot. And we were there off-season so I can imagine how hot it gets during peak season.
The wifi is spotty at best throughout the resort.
We had an infestation of ants in our room.
Overall it was ok. The beach is fantastic but any hotel you get along this strip will give you the same beach.
Would not come back to this hotel.
CAROLINA
CAROLINA,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Si volvería a alojarme en este hotel
Germán Zavaleta
Germán Zavaleta,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
The beach is the best asset
Eduard
Eduard,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Playa muy bonita, bufet rico, y de fácil acceso para personas en silla de ruedas.
Betty
Betty,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
I had a great experience. Resort is for family or partner to relax. Is very quiet and clean. Only problem i had was bathroom issue. But reported it and it was fixed right away.
Jezzenia
Jezzenia,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月16日
Masood
Masood,3 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2024年10月14日
Roberto
Expedia 真實旅客評語
10/10 好極了
2024年10月12日
Excelente lugar muy bonito
Jose Daniel
Jose Daniel,11 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月11日
I did not find the resort or people very inviting.
I dont know if its the lack of english or that not all departments are tipped.
I would not recommend.
Bring bug spray.
I wqs eatin alive!
Serena
Serena,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月10日
Nice people
Ramon
Ramon,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Jairo Eliud
Jairo Eliud,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Small but cozy resort. Great beach. Safe, calm, relaxing. Will definitely come again...)))
Irina
Irina,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月28日
La propiedad me encanto, el trato de su personal es excelente. Definitivamente volveria.
Luis O Hernández
Luis O Hernández,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月25日
Kenneth Allen
Kenneth Allen,5 晚浪漫之旅
Orbitz 真實旅客評語
8/10 非常好
2024年9月22日
Bella struttura inserita in un bel giardino tropicale. Un po’ datata.
Aldo
Aldo,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
Todo excelente gracias.
Fernando
Fernando,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月19日
Buenas habitaciónes, buenas comida en el snack
Ricardo
Ricardo,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
CORAL
CORAL,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
I liked that they have a lot of services and entertainment and accesible to the beach for the guests and they have very friendly staff.
Victor M Ruiz
Victor M Ruiz,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
La atención fue espléndida desde el día de nuestra llegada en recepción hasta nuestra salida. Siempre amables con buena actitud y disponibilidad para ayudar y servir. Hace 10 años me hospede con mi familia y esta ocación decidimos regresar. Que gran decisión hicimos y no nos equivocamos al elegir nuevamente Viva Wyndam Maya. Felicitaciones !!!!!