我是否可以免費取消聖赫倫斯湖畔海多克飯店的預訂並收到全額退款？

可以，聖赫倫斯湖畔海多克飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

聖赫倫斯湖畔海多克飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

聖赫倫斯湖畔海多克飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

聖赫倫斯湖畔海多克飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：00:00。提前入住需加收相關費用，且需視供應情況而定。退房時間為 10:00。延後退房需加收相關費用，且需視供應情況而定。

聖赫倫斯湖畔海多克飯店是否附設賭場？

此飯店沒有賭場，但麥加賓果 (開車 15 分鐘) 和利物浦格羅夫納賭場 (開車 23 分鐘) 都在附近。

聖赫倫斯湖畔海多克飯店住宿資訊、相片和旅客評語

Q: 聖赫倫斯湖畔海多克飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Q: 聖赫倫斯湖畔海多克飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

2/10 不太好

2021 年 10 月 8 日

Mick，1 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2021 年 9 月 27 日

Unacceptable

The hotel cancelled my booking the night before I was supposed to come and stay and then still charged me the full price even though I was to pay on arrival + I didn’t actually go to the hotel

Jo，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2021 年 9 月 20 日

Don’t use OYO ever

Booked her weeks in advance. 24 hours before I was due to arrive I was moved to an OYO miles away in Warrington. Shambolic organiasation. New place was a dump. No reason given, no attempt to apologise. Absolutely joke

Steven，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2021 年 9 月 19 日

clean and comfortable

I found many positives in staying at OYO Lakeside Hotel. Clean. Comfortable. Good bathroom. the only criticism I have is the noise from other rooms. Sadly I could hear people opening and closing their doors and the sound of people walking about overhead. This really spoiled an otherwise excellent stay.

susan，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2021 年 9 月 13 日

Very friendly and helpful staff

Adelle，1 晚好友同遊

Hotels.com 真實旅客評語

8/10 非常好

2021 年 9 月 12 日

William，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2021 年 9 月 4 日

God bless the receptionist, the hotel needs her.

Very friendly and efficient receptionist. No TV aerial cable in room. Promptly replaced by reception. Smell from sewers in bathroom. Loose toilet seat and tap on wash basin. Toilet paper so cheap your finger go through. No soap provided. Used towel in bathroom and only 1 clean one provided. Dirty cup mark on bedside table in covid period! Bathroom waste bin not empty. No waste bin in room. Insufficiently thick pillows and only 1 each. Having frequently stayed in similar price and cheaper hotels throughout Europe I can say this is the worst.

Peter，1 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2021 年 8 月 30 日

Reception staff

Stay was great we went to see Sir Tom Jones in Haydock and Chris the lovely lady on reception was extremely helpful as I hadn’t printed my tickets out and she very kindly did them for me she also helped a few other guests with taxis etc lovely lady

Wendy，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2021 年 8 月 30 日

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2021 年 8 月 30 日

Tom Jones

The staff were friendly and I even won a bottle of wine on a scratch card as they were celebrating 2years open . Would defiantly go back 😀

Sandra，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2021 年 8 月 22 日

Good hotel

Premier Inn rebranded just the same pnly cheaper

Andrew，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2021 年 8 月 16 日

Room was smelly

Room smelt of stale cigarette smoke and had tainted the carpet, curtains and soft furnishings. I reported this on first evening was given an air freshener but problem was not solved so went out and got some fabreeze which helped a little. But should have been up to me to sort. Bed was comfortable and clean however and staff were friendly.

2 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2021 年 8 月 9 日

james，2 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2021 年 8 月 9 日

Shocking!!

Whilst travelling to the hotel which was a seven hour drive, I received a phone call to inform myself and my friends the rooms where no longer available over the weekend. The gentleman who spoke to me was rude and gave no reason to this. Our journey up was then ruined by trying to book an alternative hotel which cost a total of £750 for two rooms. I am absolutely disgusted in the service and will not be looking to stay in this chain again. DO NOT BOOK IT!!

Claire，2 晚好友同遊

Hotels.com 真實旅客評語

8/10 非常好

2021 年 8 月 8 日

Lovely little hotel

On site parking. Room clean and a good size. Went as a family of 4 (2 adults 2 children) good facilities beds so comfortable. Quiet. Polite staff. Would recommend

Laura，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2021 年 8 月 7 日

Oyo Hotel

It's the worse experience I've ever had got there with family only to find my reservation had been cancelled by the hotel disgusting

Neil，1 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2021 年 8 月 6 日

It was nice

1 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2021 年 8 月 3 日

Gary，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2021 年 8 月 2 日

Stale Smell

The hotel is tired and needs a refurb. There are stains on carpets and chairs in the rooms and the rooms and corridors smell of stale cigarettes. The rooms were clean, but just dated and tired. The bed was large and comfy and the sheets were clean. No soap in the dispensers in the bathroom either...luckily we'd brought our own! The staff, however, were lovely, and very friendly. But we wouldn't stay here again due to the bad stale cigarette smell.

Carole，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2021 年 8 月 2 日

They gave my room away leaving me stranded with two children. Blaming me for cancelling the booking. Not helpful at all no hotels in area free, so had no option to drive a further 4 hours late at night to get home. Not impressed at all.

Joyce，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2021 年 7 月 31 日

No toilet roll in the bathroom. Total cleanliness of the place 0. Cobwebs on the windows in the stairs. No handle on the our door. No lock in the bathroom. Stains on the curtains and the mirror. Could do with total clean and paint But staff were great 10/10

Kulwnat Pal，2 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2021 年 7 月 26 日

2 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2021 年 7 月 26 日

STEPHEN，1 晚商務旅行

Hotels.com 真實旅客評語

2/10 不太好

2021 年 7 月 23 日

Stay away

Parts of hotel appeared to be housing emergency accom for local people. Lots of shouting inside and outside. Constant smell of young people smoking substances coming up through windows. Corridors smelt dirty.

2 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2021 年 7 月 3 日

Since the hotel as switched to OYO the property has deteriated and is in need of a full docoration, and refurb. Staff are courtious and helpful. There appears to be long term residents in some rooms.

2 晚浪漫之旅

Expedia 真實旅客評語

聖赫倫斯湖畔海多克飯店

Lakeside Haydock Hotel, St Helens

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