The location is good, with good view. The service is good but slow. The poor part is the air condition , which is directly blowing to pillars . It makes us sick after one night stay.
Vi fikk en gratis oppgradering av rom etter to dager. Så fikk tre dager på det rommet. Fantastisk hotell og service
Mattias
Mattias,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月13日
Carys
Carys,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月4日
Zen
Zen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Kelly
Kelly,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Great views
Some of the best views in Perth. One of the best rooms we’ve had the pleasure of staying in. Staff were friendly and helpful. Would definitely recommend
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Recommend
Wonderful hotel experience - Great location. Staff were amazing. Room was beautiful in size & layout, but shame about the quality of the window furnishings - apart from being dirty & damaged, their quality does not appear to be aligned with quality standards you would expect at the Ritz-Carlton.
Giuliano
Giuliano,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
1st wedding Anniversary celebration
location is excellent. the whole building is fantastic with views to die for from the bedroom, the bed and pillows were so comfy and along with the block out blinds we had a fantastic sleep. Will be back soon.
Jamie
Jamie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
So much better than the crown
Truly amazing. Service was impeccable
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月8日
Amanda
Amanda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Youngchul
Youngchul,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Excellente Hôtel
Excellent professionnalisme
SALOMON
SALOMON,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月10日
excellent
Lindsay
Lindsay,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月9日
Birthday treat.
Early check in and late check out, excellent. Pool and spa were great.
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Incredible experience, excellent attention to detail. Staff polite and professional
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月4日
Considering this was a two night stay for my birthday, I was very disappointed. Clearly my standards and expectations were far too high. I doubt I will be returning to this hotel in the future.
Abigail
Abigail,2 晚旅行
Wotif 真實旅客評語
10/10 好極了
2024年9月29日
The pool and lounge club
Andrew
Andrew,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Greeted by a lovely reception and the stay was amazing with great views. Thank you
Jerome
Jerome,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月3日
Patricia
Patricia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月20日
Stay away as this is not the usual Ritz expected
One of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department.
Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment.
Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner.
Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car.
Poor Customer service :
1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.