When we first arrived, the room we had reserved was not available. Seems the recent snowstorm had damaged some rooms, including the one we had reserved. The morning after check-in, the staff were very helpful and moved us to the correct room.
Randall
Randall,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Anamaria
Anamaria,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月9日
Jeffery
Jeffery,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月9日
A nice hotel. Very near from the Plaza and walking distance from a lot of must see places.
Fernando C Q
Fernando C Q,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月2日
CariLyn
CariLyn,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Joel
Joel,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月25日
KALYN
KALYN,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月23日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月16日
Don't stay here!
The hotel was very dirty, smelled and the service was non-existent, they didn't answer their own phones. The coffee tated like dirty water and they lacked supplies. We heard that they just lost their 4 diamond rating. We would not go back.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月16日
cynthia
cynthia,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月15日
Not a 4 Star Hotel - Worse experience
Terrible stay. Do not recommend this to anybody. In the first room the shower was clogged and filled with sewage. We left word at the front desk. Upon returning that evening, the room had not been cleaned and the shower was worse. Upon demanding to be changed to another room, we were moved. The following day, again the room was not cleaned. Upon making another fuss, housekeeping showed up, looked around and did not do anything. All we got were apologies and nothing was done. In general the hotel shows signs of wear and tear and lack of maintenance.
Andres
Andres,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Rick
Rick,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月14日
The spa is amazing. The pool is lovely. It is a very convenient location, right in downtown. While everyone was kind and helpful, it seemed understaffed.
Karen
Karen,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
The pool is amazing. The rooms are clean and comfy. Staff is very nice. The valet only parking was a bit of a pain but it's really the only option. Happy to have the security of the truck though. The kitchen was unbelievably slow and not many wait staff. We were late for our morning activity. Food was OK.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月11日
Grace
Grace,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月6日
Hotel was pretty run-down. Both chairs in our room were torn. There was water damage on the ceiling. Overpriced for the quality of the room. We've been to Santa Fe many times, and this was our worst hotel experience there.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
John
John,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月3日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月29日
KALYN
KALYN,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Such a big hotel, long walk to our room, staff & hotel amenities top notch
Rita
Rita,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月20日
The staff from front desk to housekeeping to valet were all excellent. Outside of that the experience left a lot to be desired. The first room we checked in to had a broken coffee machine, no knob to change settings on the fridge, and knob for hanging clothes on the bathroom door was removed among other things. We asked for a replacement coffee maker and that too was faulty. Would be nice if those could be checked prior to checking a guest into a room. We ended up having to switch rooms bc of all the issues which although minor start to add up. New room was fine and did not have any issues but was a hassle having to experience all this first and then having to switch rooms.