Very disappointed. The reason we chose this hotel was the fact they have two pools. If one is too full or to many little kids we could use the other.
What we arrived we were told they closed both pools as nd both hot tubs for maintenance.
We were not offered compensation or even an apology. It was told to us as a matter of fact.
George
George,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月14日
Andrea
Andrea,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
brice
brice,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
JOHN
JOHN,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Coreen
Coreen,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月7日
Time to update this place.
Place is becoming outdated. I stay there quite a bit and my brother used to stay there often, does not stay there anymore. He stays at the nearby Hampden. Carpet is old, torn, needs to be stretched at a minimum. I used my desk last visit and the desk char was worn out, with holes in the seat. Its becoming the local dive hotel. I grew up in Wayzata nearby, and visit every 2-3 months. The attached bar is the only thing going for it. I often stat at the Sheraton Ridgedale now.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Rebecca
Rebecca,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月18日
Needs work
I had to switch rooms 4 times for my weekend stay. The first room the water Didn’t get hot, the second room didn't have a tub stopper, the 3rd room toilet was nasty and I had to clean it myself. The fourth room the toilet Didn't have good water pressure so the toilet didn't flush. The best part of the trip was the front desk receptionists they tried to make sure I was comfortable as they were unaware of the issues until I told them. Needles to say I will be calling management tomorrow .
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月17日
Jamen
Jamen,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月15日
Bummed for a work training/couples getaway
The room 'felt' clean but the sheets were stained (looked like blueberry stains) and the entire hotel needs an update. Very tired looking hallways, furniture, etc. The king mattress we had was very firm and not at all comfortable for my preference. Not my worst hotel stay, definitely not my best. Would not stay here again. Front desk staff did their job but were not friendly nor helpful. Had to navigate our own way to our room, which felt really odd.
Alissa
Alissa,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Rebecca
Rebecca,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月11日
the hotel smelled of pot. the lock was brocken on the door. there was what appeared to be a bullet hole in the bathroom door.
front desk was not helpful and only cared about getting back to watching their movie in the backroom.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Joe
Joe,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Older appearing building. One safety concern
It was nice to have hot tub in room. Condition of walls/corners cracked in some places. 1 electrical outlet did not have a cover plate -- this was reported to hotel management
BERNARD
BERNARD,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Great customer service
Front desk service was amazing! Everyone was polite and respectful! Room was clean and bed was comfortable.
Ashley
Ashley,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月7日
Rebecca
Rebecca,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月6日
Property was nice. the mattress and pillows were good. the breakfast was less than desirable.
Anthony
Anthony,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Dawn
Dawn,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Maurietta
Maurietta,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Alex
Alex,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
Sara
Sara,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
We asked for our room to be serviced two days. On the fourth day we asked at the desk to please have someone clean our room which it finally was.