I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
HUIWEN,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月27日
Beautiful renovation, extremely high resort fees
This is our second time staying at the hotel, first time after the renovation. They did a great job with they style, decor and service. Our only complaint was we booked a villa so we could have a jacuzzi and it was broken half the time we were there. Once they fixed it, it still had algae in it and we didn’t feel comfortable using it.
Other than that the staff was great, helpful and very nice. The resort fees are insane so make sure you calculate that into your stay.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
JONGGEUN
JONGGEUN,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Daniel
Daniel,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
Debra
Debra,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月16日
Nazarina
Nazarina,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Tod
Tod,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月17日
It is a beautiful hotel and the room was very comfortable. The food offerings were delicious and the area with the pools was large. Made for a perfect desert getaway. We would definitely stay here again.
Jessie
Jessie,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月10日
Rogelio
Rogelio,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月8日
Antha
Antha,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月7日
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
Timothy
Timothy,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Perfect for a staycation
Andrea E.
Andrea E.,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Perfect for kids. Quiet and spacious rooms, excellent service
Sergio
Sergio,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月25日
After check in, our room was very spacious. The pillows looked nice but after laying on them, they're very, very flat! We ended up going home and getting our own pillows. This was a stay-cation for us so it was easy for us to do but I'm sure people traveling it is an inconvenience. The bathroom had paint peeling all over the place. The pool area had white claw cans everywhere all the time and food just left on the ground. Mostly in the water park area. The highlight were the two bartenders at the road runner cafe. They were amazing and so friendly. A pool waitress named Brianna was also very friendly. But for $400 a night, this was not worth it at all! I expected this place to not be run down looking and have more upkeep for the price. Will not return or recommend to anyone.