1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
A Sheung Yan,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2022年1月6日
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Amazing stay . One of the best in recent times . Wonderful service right from reception to valet to house keeping . Great location and quiet and peaceful . Easier access and after my recent miserable Hilton experience this one was a blessing . Thank u the whole team at W
Ashok
Ashok,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月2日
no go!
Dont go there - outdated, old "hotel" in a terrible condition!
It has nothing to do with a W.
Frederic
Frederic,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Sin duda volveremos
Muy recomendable
Zona céntrica y el hotel muy bonito y con excelente servicio
David
David,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
two days at the end of 3 weeks in the USA
Staff very friendly and attentive
Housekeeping could improve but overall excellent
William
William,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Lachlan
Lachlan,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Nicole
Nicole,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
The best experience in LA, second time in this wonderfully hotel and everything is pretty much perfect, you're gonna love your room for sure and I have 2 mention that reception guys (specially the one that was disguised as the devil with cute sparkling horns and concierge girl at our arrival were the best, don miss the happy hour side the pool. I will return everytime I'm in LA!!!!