2/10 不太好
2025年1月23日
Anniversary nightmare
My husband and I have been visiting the Brown Palace every year for our anniversary, booking a room and dining at Ships Tavern, but this year was sadly a major disappointment.
First, the service and food at Ships Tavern were subpar. The quality has steadily declined over the years, and this visit was no exception. However, the real issue came later when we retrieved our vehicle from valet. We were informed that they had damaged one of our tires and would tow it to the nearest Audi dealership.
I ended up Ubering home, as we live locally, while my husband worked out the details with the valet manager. Afterward, he also Ubered home, and we had to rent a car for the weekend while Audi replaced the tire. Unfortunately, we then learned that the valet had tried to switch out the damaged tire with the spare — but did so improperly, damaging the spare in the process. Audi advised that all four tires should be replaced to avoid damage to the AWD system, as replacing just the damaged tire could cause further issues.
What followed was incredibly frustrating. Valet refused to cover the full cost of replacing all four tires, and they won’t even engage with us directly anymore to discuss a resolution. Instead, they referred us to their claims department, which has been unresponsive and feels automated at best. We’ve reached out to management at the Brown Palace multiple times but have only received the runaround. They’ve refused to provide us with any meaningful information.
Leslie
Leslie，1 晚旅行
Hotels.com 真實旅客評語
