I asked the hotel to push two double beds together because my kids aren’t used to sleeping in beds without guardrails, and I was worried they might fall off. At first, they said it wasn’t possible. But I’d stayed at this hotel two years ago, and they did it for me back then, which was one of the reasons I booked here again. When I explained that, they called the manager. After I explained again, the manager still said no. I told them I couldn’t understand why, and eventually, they assigned us a room.
The room they gave us was tiny, with no bathtub—just a shower. The bathroom tiles were old and had mold in several places. I felt like I was staying in a motel rather than a 5-star hotel.
The next morning, I found a letter telling me to come and pay the outstanding balance immediately. This completely ruined my mood. Why was I being pressured to pay when I hadn’t even checked out yet?
Apart from the good location, this was the worst stay I’ve ever had. Honestly, if you’re considering staying here, the InterContinental nearby offers much better service and cleaner rooms in a similar location.
