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Serena Tulum - Adults Only

3.5 star property
Adults-only hotel with outdoor pool, near Tulum Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Serena Tulum - Adults Only

Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated
Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Free breakfast
  • 24/7 front desk
  • Spa
  • Gym
  • Pool
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Fitness center
  • Beach bar
  • Room service
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
Feel at home
  • Garden
  • Terrace
  • Daily housekeeping
  • Minibar
  • Premium bedding
  • Free self parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Individually decorated
Air conditioning
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
Rainfall showerhead
Free bottled water
  • 42.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Tent

Deluxe Tent | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Tent

Highlights

Individually decorated
Air conditioning
Premium bedding
Separate bedroom
Rainfall showerhead
Private bathroom
Minibar
Free bottled water
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Room

Jungle View Room | Premium bedding, minibar, in-room safe, individually decorated

Jungle View Room

Highlights

Individually decorated
Air conditioning
Premium bedding
Separate bedroom
Rainfall showerhead
Minibar
Free bottled water
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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8.6 out of 10, Excellent, (502)
The price is NT$2,261
NT$2,843 total
includes taxes & fees
Jan 13 - Jan 14
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About the neighborhood

Map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 13 min walk
  • Tulum National Park - 15 min walk
  • Playa Paraiso - 10 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Playa Ruinas - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min walk
  • ‪Kin Toh - ‬5 min walk
  • ‪Mateos - ‬1 min walk
  • ‪Mina - ‬2 min walk
  • ‪Potheads - ‬2 min walk

About this property

Serena Tulum - Adults Only

Serena Tulum - Adults Only puts you just a 5-minute drive from Tulum Beach and Tulum National Park. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a beach bar, a fitness center, and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 21 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 8:00 AM–11:00 AM
  • Beach bar
  • Room service (limited hours)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Room amenities

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

Does Serena Tulum - Adults Only offer free cancellation for a full refund?
Yes, Serena Tulum - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serena Tulum - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Serena Tulum - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Serena Tulum - Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Serena Tulum - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in is available.
What is there to do at Serena Tulum - Adults Only and nearby?
Serena Tulum - Adults Only has an outdoor pool and a fitness center, as well as spa services and a garden.
What's the area around Serena Tulum - Adults Only like?
Serena Tulum - Adults Only is a short 13-minute walk from Tulum Beach and 15 minutes' walk from Tulum National Park.

Serena Tulum - Adults Only Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Verified Expedia guest review

6/10 Good

If you want to be one with nature this is your place.
Oscar, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

hilary, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva
Verified Expedia guest review

2/10 Poor

Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Ida, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Daniela, 2-night trip
Verified Expedia guest review

8/10 Very Good

The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Jeneen, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Stayed here for one night but all in all it was an amazing experience!
Hollo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

TOMMASO, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good property good stay
Bhranti, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Julie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
John, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Jesus, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Francisco, 1-night trip
Verified Travelocity guest review

8/10 Very Good

The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Heidi, 5-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Excellent service.
Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.
Francisco, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Sally, 6-night trip
Verified Expedia guest review

6/10 Good

Not what was expected.
Danny, 5-night trip
Verified Expedia guest review

10/10 Exceptional

It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.
Nonkululeko, 6-night romance trip
Verified Expedia guest review

4/10 Fair

Shawna, 3-night trip
Verified Expedia guest review

8/10 Very Good

good place to stay, close to everything
Juan, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

I loved the grounds and the glamping style.
Monika, 2-night trip
Verified Expedia guest review

2/10 Poor

Bed bugs. Bed bug stains on the sheets. Large cockroaches. Racoon repeatedly broke in our glamping tent all hours of the night. We left with one night on our reservation because it was that bad with zero sleep. Requested a refund and the hotel intentionally wont answer the numerous calls from Expedia even though the front desk said I would get the refund.
Peter, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

My only criticism was breakfast staff was making out in clear site of guests and left food many times. When I finally served myself I was told I should wait to be served, as I said they went long time periods without attending stations.
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic!
A fantastic place to stay. It feels like you are really connected to nature here. This is a great place if you like a rustic, natural place to stay. The jungle gym was also great. Super friendly staff and great location.
Greg, 4-night trip
Verified Hotels.com guest review