The US Embassy and the Consulate in Kazakhstan - 4 min drive
Astana Arena - 8 min drive
EXPO 2017 - 9 min drive
Getting around
Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive
Astana Railway Station - 22 min drive
Airport shuttle (surcharge)
Restaurants
Starbucks - 3 min drive
Додо Пицца - 3 min drive
Line Brew - 5 min walk
Segafredo Zanetti Espresso - 3 min drive
Минкофф - 3 min drive
About this property
The ONE Hotel Astana
The ONE Hotel Astana is a great choice for a stay in Astana. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights include a bar/lounge, a health club, and a fitness center.
Languages
English, Russian
At a glance
Hotel size
44 rooms
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 1:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children stay free (see details)
Playground
Working away
Business center
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Terrace
Health club
Full-service spa
Sauna
Steam room
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Plasma television
Digital TV channels
Home comfort
Air conditioning
Free stocked minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately KZT 5000 for adults and KZT 5000 for children
Airport shuttle service is offered for an extra charge of KZT 4000.00 per vehicle (one-way)
Children & extra beds
Rollaway beds are available for KZT 6000 per night
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
ONE Hotel Astana
The ONE Hotel Astana Nur-Sultan
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ONE Astana Nur-Sultan
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Frequently asked questions
Does The ONE Hotel Astana offer free cancellation for a full refund?
Yes, The ONE Hotel Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The ONE Hotel Astana?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The ONE Hotel Astana?
Yes, there's free self parking.
Is airport shuttle service offered by The ONE Hotel Astana?
Yes, an airport shuttle is available. The charge is KZT 4000.00 per vehicle one-way.
What are the check-in and check-out times at The ONE Hotel Astana?
Check-in start time: 2 PM; Check-in end time: 1:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at The ONE Hotel Astana and nearby?
The ONE Hotel Astana has a spa and a steam room, as well as a garden.
Are there restaurants at or near The ONE Hotel Astana?
Yes, there's an onsite restaurant.
What's the area around The ONE Hotel Astana like?
The ONE Hotel Astana puts you in Almaty District, in the heart of Astana. Popular attractions include Bayterek Tower, which is 4 minutes away by car.
The ONE Hotel Astana Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
6.0/10
Staff & service
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
8/10 Very Good
May 3, 2022
Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.