Overall we had a good stay. The front desk was very helpful. This hotel has a cool vibe. It is very outdated but it is a good stay for a short period. Great location next to everything.
Cindy
Cindy,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Clean and comfortable
For some reason my reservation didn't show up in the system when i arrived, but the staff handled it professionally and provided me an upgrade so I was happy. The room was comfortable, with nice linens and other nice touches, like a variety of teas, q tips, and fancy shampoo and conditioner. All of the staff were very nice, and spoke perfect English (and other languages) and provided helpful tips for my visit. The hotel is in a convenient location where it's located near the nice grocery store and downtown is walkable. I'm not sure that I'll be back to Tulum, but if I do come back, I would stay here again.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Friendly staff in a great location
A great hotel in a fantastic location and surprisingly quiet. The staff were super helpful and friendly. Very comfortable beds and the room had a fridge and kettle. Highly recommend!
Celia
Celia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月14日
Ingen fungerande toalett, men trevlig personal
Personalen var jätte trevlig, men toaletten på vårt rum fungerade inte under hela vistelsen (3 nätter) så vi fick använda personaltoaletten/toaletten som fanns på innergården. Vi sa givetvis till flera gånger, men fick svar att den inte gick att laga.
Rebecka
Rebecka,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月17日
Emmanuel
Emmanuel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月15日
Personal muy atento y amable
Francisco Fabian
Francisco Fabian,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月14日
I enjoyed my stay there, the pool was nice and relaxing. The room was small but just perfect in my opinion!! The faucets were a little rusty but I didn’t mind it but maybe others will, enjoyed how everything like restaurants, and stores were walking distance, i definitely recommend staying here!!
angeles
angeles,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月28日
The Staff was friendly and helpful but the room was dirty. We booked our stay for 6 nights for the king suite, we got there on Sunday night and noticed little bugs on the bed, we smooshed them and took off the bed sheets (which were stained). The rug had food crumbs and the mini fridge had hairs. The water went off while taking a shower, so we had to wait for them to turn it back on. We left early morning and came back in the afternoon, they made the bed with the same dirty sheets, flipped the bath towel/rug over and didn’t sweep. We found bugs again on the bed that looked like bed bugs. We decided to leave that night to another hotel and when we went to check out, they did offer to change us to another room but we figured if that’s the way they “cleaned” our room that’s the way they cleaned all the other rooms. They couldn’t refund our money back because we reserved through Travelocity, so we lost 5 paid nights.
NANCY
NANCY,6 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年7月26日
Helene
Helene,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月21日
Excellent service, nice room,people are amazing, helpful, great stay....
Jesus
Jesus,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月16日
No recomendable
Luis
Luis,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月12日
It was small, clean and comfortable. The service was excellent
LAVERNE
LAVERNE,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月21日
Cesar
Cesar,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月20日
I stayed at this sweet hotel for 1 night. The staff were friendly and accomodating. I will stay ther again. ~K.B
Karen
Karen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年3月4日
We recently stayed at Pacha Tulum Boutique Hotel and had an absolutely fantastic experience. From the moment We arrived, the reception service was exceptional, Rodriguez went above and beyond to ensure that our check-in process was welcoming and informative. We received numerous complimentary drinks on arrival and throughout.
Throughout our stay, the level of assistance provided by the hotel staff were unparalleled. Whether I needed recommendations for local attractions or assistance with any requests, they were always there to help with a smile and friendly chat. Their attention to detail and willingness to accommodate guests truly sets this hotel apart from others ive stayed at.
Not only was the service outstanding, but the hotel itself was also beautiful and well-maintained. The rooms were comfortable and beautifully decorated, providing a serene environment to relax in after exploring each day. Overall I would highly recommend!
Laura
Laura,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年2月28日
The staff were kind and helpful. Would stay here again.
D
D,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年2月13日
Great location to Tulum centro and ruins area, perfect for transportation options. Great staff, always willing to help and provides ideas to tourists.
Parvin
Parvin,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月18日
Great staff and location. Good food. Nice garden.
Busy and noisy street outside.
Thomas S
Thomas S,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年1月18日
Muy viejas las habitaciones y el colchón terrible
David Leonel
David Leonel,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2023年12月25日
En cuanto al personal, es muy atento y amable. El único pero que le pondría es que no se les acabó el agua cuando nos estábamos bañando y no había agua caliente (quizá tuvimos que irles a avisar de que abrieran la llave). En general es buen hotel.
Leonel
Leonel,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023年12月15日
Alistair
Expedia 真實旅客評語
10/10 好極了
2023年11月24日
Esta es la tercera vez que vengo aquí cuando visito Tulum. La gente que trabaja aquí es siempre fantástica y el hotel es muy bonito. Hemos probado varios tipos de habitaciones aquí y las instalaciones y servicios son impecables. Cada vez aprecio más el cuidado jardín tropical del interior. Todo estuve muy a gusto!
Andrea
Expedia 真實旅客評語
10/10 好極了
2023年11月24日
Sono appena tornata da un weekend incantevole al Pacha Tulum. Voglio esprimere la mia gioia e soddisfazione per questa esperienza indimenticabile. Dal momento in cui sono arrivato, ho sentito un'atmosfera accogliente e raffinata che ha reso il mio soggiorno davvero unico. Per il prezzo che abbiamo pagato è davvero una cosa fantastica. Il giardino dell'hotel è un vero gioiello. Circondato da un esplosione di colori e profumi, il giardino offre uno spazio tranquillo e sereno, perfetto per rilassarsi e rigenerarsi a tratti si sentivano alcuni rumori dalla strada. La cura con cui viene mantenuta è evidente anche se non è una struttura nuova. Il letto era molto comodo e la camera era molto pulita. Il personale dell'hotel merita un plauso. Sempre sorridente, attento ad ogni dettaglio e pronto ad andare oltre le aspettative per garantire un servizio impeccabile. La cortesia e la professionalità del personale hanno contribuito in modo significativo a rendere il mio soggiorno memorabile. Sono stati in grado di creare un'atmosfera calda e familiare che mi ha fatto sentire davvero a casa. L'atmosfera intima dell'hotel, che ricorda quella di un boutique hotel, è un altro punto di forza. Le dimensioni ridotte contribuiscono a rendere un'esperienza più personale e autentica. Ho apprezzato la cura con cui è stato curato ogni dettaglio, la delicata illuminazione che ti ha lasciato rilassato profondamente. Questo ha reso il mio soggiorno decisamente confortevole. Grazie a tutto lo staff
Nadia
Nadia,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2023年11月21日
None.
Erin
Erin,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023年11月17日
El personal muy atento y en general la estancia es agradable.
Pero falta mantenimiento en la habitación, sillón roto, la secadora se la robaron o la quitaron, no hay opción para conectar tus equipos a la pantalla y no cuentan con servicio de televisión.
Las tasas del café sucias y no dan toallas para las manos