This property was a complete disappointment and should not be marketed the way it currently is.
The photos and description are highly misleading. What is presented online is not what you find when you arrive. The surrounding environment is dominated by construction activity, noise, and an overall atmosphere that is completely different from the attractive images used to promote the property. I genuinely felt deceived upon arrival.
The biggest issue, however, was safety. Within less than 20 minutes of entering the unit, I discovered that the balcony door would not lock properly. This is not a minor maintenance issue; it is a serious security concern. As a result, I did not feel safe staying in the property and had no choice but to leave immediately and book another hotel at my own expense.
I paid more than $1,100 for a stay that I could not use. I provided evidence of the problem, including video footage, and repeatedly contacted both the property and Hotels.com. Despite multiple promises that management would contact me, nobody ever called back. Days later, I was still chasing updates and receiving the same generic responses without any meaningful action.
What is most disappointing is the complete lack of accountability. Between the misleading marketing, the unsafe condition of the unit, and the absence of customer service, this experience fell far below any reasonable standard.
I strongly recommend that travelers look elsewhere. If safety, transparency, and professional mana
