First of all, the staff are super nice and very helpful. They genuinely want to make your visit to Florence enjoyable.
The location couldn't be better. Very close to the train station, a two minute walk to the tram that goes right to the airport and so close to all the monuments, museums, restaurants and shops.
The rooms are perfect for dropping your bags and exploring the city. They are typical of a major international city - not huge but they have fully equipped bathrooms, lots of towels, comfy beds, mini-fridges, etc.
Great value in an excellent location. Very safe.