Overall the hotel stay was satisfactory. However, we have had problems during checking in and checking out. First they gave us the wrong type of room because they run out of the room type which I have booked. Instead of upgrading us , they downgraded us to a smaller room without telling me. I only found out after been to the room in person. The receptionist refused to admit the mistake initially and refuse to do anything until I firmly demanded resolution and was going to make a formal complain. Then we have been upgraded and given free breakfast for compensation. When we checked out, they again, made a mistake on our bill. Took 20 mins standing on the front desk without resolving it. We refused to pay the extra because we have booked online 2 months before and the room price was set during online booking. The staff said the room fee paid wasn’t enough. I just told them to talk to their booking platform and refused to pay. This was quite ridiculous as I never experienced something like that before. Other than that, the hotel was clean and comfortable to stay. A bit off the usual tourist spots but not far from the Grand Palace by taxi.
The shower in the room was always broke, we had changed room once, but the second room shower was still disappointing us
XCXDEP
XCXDEP,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2019年11月12日
真實旅客
4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年10月18日
感觉不错..
真實旅客
10 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年8月18日
真實旅客
6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年8月11日
Nice location, perfect for relaxing
Perfect for relaxing
Fai Ho Reggie
Fai Ho Reggie,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2019年7月21日
So so
We had a room on 5th floor and booked under 4 guests, the setting was only for two when we arrived we had to ask for towel, slippers extra. The room itself is ok but feels a bit dusty, wall paper is coming off and the toilet sinks was blocked. Water pressure was low can't get a good shower. Hotel buffet breakfast was ok too, choices are good. Location itself is not far from most places, we took grab everyday.
the location is quite convenient, easy to access and quiet that is really rare in bkk. hotel is fine in terms of cleanness. old but comfortable. had best sleep ever in bkk. staff at the check-in counter were very efficient while checking-in and out. the pool was quite deep that unlike the other hotel pools that was exactly what I like!
Sandra
Sandra,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2018年5月1日
Clean and tidy but a bit far away from town and not close to BTS station.