Too inconvenient. Inconvenient place, inconvienient service. We lived here for 2nights, Since our reservations were separated, they asked us to change the room at 12pm on the second day and the housekeeper can help us to put our luggage to the new room. Although it took us too much inconvienence, on the second day 12pm nobody came to my room to helped us. So I don't want to back to this Ritz Carlton hotel again. Awful experience.
真實旅客
Hotels.com 真實旅客評語
10/10 好極了
2025年3月1日
Anna
Anna,7 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月28日
Hasim
Hasim,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月28日
Nice hotel - but Club Lounge a little overpriced
Very nice hotel. Good quality. Good service - but, not as great service as in other Ritz-Carlton hotels. Club lounge/Retreat area not really worth it. The pool and the breakfast is great. But, coctail hour is only one coctail pr day (only one type) and not food with it. Basic selection of drinks during the day. Lunch hour some food - but not very good quality. Cake time only cakes, not of any particular quality. I have had much better offerings at other RC-hotels. But the breakfast and breakfast area was really super! Rooms are nice and well maintained. A little hilly hotel area if you are not fit to walk.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Johan
Johan,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月23日
FinRes
FinRes,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月12日
The space is beautiful and well taken care of, but I expected better service and better food in the generic areas (lobby bay, pool, room service). It was very difficult to get a waiter in these spaces and we had to ask for some things several times. Perhaps the hotel is understaffed as it’s not peak season.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
Roland
Roland,6 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月28日
Jan
Jan,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Juan Vicente
Juan Vicente,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Immer wieder ein schöner Ort.
Immer wieder ein schöner Ort. Vielen Dank.
Frank
Frank,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月25日
Mads
Mads,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Krisha
Krisha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Sarah
Sarah,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
Renatte
Renatte,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年12月3日
Bjorn
Bjorn,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月2日
Michelle
Michelle,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月30日
The property itself is beautiful, and I liked the architecture. However, the logistics could be improved. I had to wait 45 minutes at the gate for a taxi, which was inconvenient. Additionally, follow-ups with the staff were necessary, which fell short of the five-star service standard I expect from Ritz, especially compared to locations in the U.S. I also lost an item in my room, which adds to my concerns about the level of service here.
On a broader note, the island didn’t feel entirely safe. I witnessed a few incidents, such as robberies, which raised some concerns.
Reza
Reza,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月28日
Great hotel, lovely staff, good choice of dining options, multiple pools and comfortable rooms.
The only let down is that access to the spa is not included.
Amr
Amr,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月20日
Felix
Felix,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月18日
Volveremos seguro!! Una experiencia inolvidable
Maria del Mar
Maria del Mar,9 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
amazing value for money. I couldn't recommend it more. it's an architectural marvel which perfectly blends into the surrounding. It's nearby one of the best beaches ok the island. It also offers amazing sunsets and stunning ocean views with nearby island gomera in the background. The quality of service is outstanding. we always felt wholeheartedly welcome and all staff was attentive to our needs. it exceeded all my expectations and I'm surely coming again hopefully soon 👌