My family and I have used the Impala Inn for many years & never had an issue. Well, it started when they went to your room being serviced to every 3 days. Not a fan of that rule. The tub was dirty and I had to scrub before grandchildren got in it. The closet smelled like smoke, and my extra sheets that I needed for the sofa bed were stained with something?? And when I opened up the sofa bed, the mattress was covered in stains. All kind of stains. There comes a time where you have to Renovate, Renew, and Refresh. It’s needs new carpets, new sofa beds etc. Spend some money Impala Inn!