The resort is in good condition and the rooms are nice and comfortable. Many of the staff had average customer service. I visit Jamaica often and expected more, specifically related to customer service. The food at the buffett often ran out and we had to wait for staff to restock. I stayed on the adult only side and was expecting more adult entertainment. This place was dry at night! I came with a group and the location is not convenient. Due the weather back home we decided to extend our stay for 2 days. We attempted to change our transfer and they wanted us to pay again. Even though its shared transportation and buses come everyday and all day. The lady at the transportation desk was beyond rude and did not try to assist. She initially tried to say the bus was already dispatched to pick us up, and stated no bus was coming to the resort on our new checkout date. Again it's shared transportation and multiple buses come each day and we informed the resort the day before that we were staying. She didn't even try to call to ask for a new date. My point is: we paid an additional $1000+ for two additional days and we cant change our prepaid transfer. Also we were celebrating 4 Birthdays and we told we didnt need a reservation for a specific restaurant. Imagine us dressing up in all yellow and were told we need a reservation. I will say Samantha at the front desk had great customer service and probably the reason it was not rated lower. Augusta the Guest Service Manager was Great
Raven
Raven,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Nice resort
Celebrated new year’s at the resort.Staff were very nice; however, the first come first serve restaurants have to wait for a long period of time to be seated. Had an issue with my room due to someone was already in the room but they upgraded me to a master suite which was nice.
Dionna
Dionna,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Hotel was perfect.Wish if i could stay there again at least 4 days for free.Really had alot of fun.
Eileen
Eileen,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Oluwasola
Oluwasola,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
Shekinah
Shekinah,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月10日
I would like for there to be more activities on property
Oreina
Oreina,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年12月9日
Nice
Shenika N
Shenika N,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年12月9日
It was a wonderful stay! I will be back !
Kimberly
Kimberly,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月9日
Good
Lucilina
Lucilina,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年12月9日
Food was excellent. Entertainment was a bit mediocre and not my type. Hotel was clean with an excellent pool design and the gym was great too. Property location is too far from the airport and hip strip.
Dave
Dave,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年12月8日
The timeshare i didn’t like.
Monica
Monica,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年12月8日
Ebony Marie
Ebony Marie,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年12月7日
Our overall experience wasn’t horrible. The issues we occurred was with transportation and things not working in our room. When we arrived we were supposed to have airport transportation included. Something went wrong with us signing up so we didn’t have a ride. The family members we arrived with that was staying at the same resort reservations went through so they were accommodated. We explained we were in the same resort, but were still charged $40 to ride along. We get to the resort I explain the issue and was told to relax I’m on vacation. I expressed I wanted to make sure we had a ride back to the airport and I wasn’t looking to pay for travel again since it should have been included as we were told. We arrive in our room to find one sink clogged and one of the beds had a spider web from pillow to pillow. The day before it’s time to depart, I reach out to verify we have transportation set up back to the airport. I was told to contact the front desk the day of departure and they could get it set up. I arrive that morning to get pointed to a guy in the front name Dwayne. I tell him we need resort shuttle back to the airport and he says no problem. I tell him it shouldn't be a charge. He says of course and we set up a time to depart. We leave and get to the airport and he says it’s $70 for the ride. I told him it was supposed to be a shuttle ride, which he tells me then he does taxi service and it wasn’t. I reached out to resort and management never called like they said.
Chase
Chase,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年12月5日
The food was amazing, the staff were fun and genuine and the resort was very comfortable! Had a great experience!! I will be back.
Halle
Halle,1 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年12月5日
I found the property to be not that clean, the check in took me 3 hours. The staff was nice but could be better. A lot of scope for improvement.
Seyafinaz Rayen
Seyafinaz Rayen,5 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年12月5日
Vanessa Milena
Vanessa Milena,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月5日
Cecelia
Cecelia,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月4日
The staff was amazing. Made me feel like I was home
Atisha
Atisha,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月4日
The property had a great layout not too unweildly but not too cramped. The food was good and the restaurant options weren't bad and you soon develop preferences. The staff was great, pleasant and helpful especially JW from the lobby bar. The upkeep is concerning though the certain shared areas weren't kept as clean and orderly as I would have liked. The wear and tear is showing in some rooms so detailed upkeep is what is missing in my opinion. All in all it was a great experience I enjoyed my stay.
Alex
Alex,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年12月4日
Octavia
Octavia,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月4日
Very please with the resort. Food was delicious, employees were friendly and accommodating. Room was clean. So much to do onsite.
Cadee
Cadee,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年12月3日
Loved the staff and the property.
Lenz
Lenz,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月3日
No need to leave resort. Had a wonderful relaxing time. Love Jamaica!