"Mr. Ian who works in the front desk is very good, polite and helpful with fluent English, much appreciated.
It would be nice if hotel can provide a kettle in the room.
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"The room was very spacious. The facilities are a bit dated, but everything is well kept and in good condition. Staff were super friendly and welcoming. Breakfast was generous, and both lunch and dinner were quite good too. A big plus is the shopping mall and food court just behind the hotel, which makes things really convenient. The hotel isn’t in the city center, but Prague’s public transport is excellent — it only takes about 30 minutes to reach the Old Town. Overall, it’s a great value-for-money option."
"When pick up room key at the check in counter, the male agent just hands over room keys w/o offering any hotel information. When enter the room on 5th floor, the room type is not the one I book, the room wz Prague Castle view！And then go to the front counter to change the room on 9th flooor. When having a shower, find out the water drained from bathtub is coming out from shower room floor！Advise the front counter about this situation and be informed a technician will be sent up to look at it. But in the end, no one never comes to my room！"
