4/10 一般般
2024年11月30日
Terrible hotel with a bad receptionist
We got off the cruise ship early , arrived at the hotel around 10am. The room is not ready , totally understand. We asked if they have laundry facility, the receptionist Sonya told us that there's a self service laundromat, so we went . She didn't tell us we need a room key card to enter the property. At 12pm we finished our laundry and cannot get back into the property, here we were standing with 2 big bags of laundry outside by the property door waited 10 minutes, finally a gentleman came out then we got in. Sonya said her mobile phone which was connected to the front door bell is out of battery! She showed no apology or sorry , just said this happened. She asked us to go to lunch , room still not ready. We then ask for the entrance key card , she said no , they cannot give the entrance card , only after we are checked in. I think it's either Sonya problem or this hotel system has a problem, anyway , she didn't give us our room until 2:30pm even the room was ready. The room has no closet, no safe , bathroom shower stall grouting is broken , the shower curtain smells . The property is next to a gentleman club , not safe !
DIANA
DIANA，4 晚家庭旅遊
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