On arrival the queue at checkin took 20mins. No information was provided by staff about food or hotel facilities. On arrival at the room there was a large pink stain on the carpet, stains on the pillow case and confetti on the floor at the side if the bed.
Breakfast was a joke. They ran out of glasses for juice and i asked 4 members of staff when eventually a member brought 2 glasses when there was a queue of people waiting. They forgot my tea and the milk jugs were on the table empty which you had to fill yourself. I then got my hot breakfast and toast but there was no butter so asked but had to wait 5 minutes for it by which time my breakfast was cold.
There was no organisation of staff at all, i understand it was busy but standards of a hotel should not fall because of this. I was highly disappointed with my stay.
Sandra
Sandra,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
Cheryl
Cheryl,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 11 日
They weee fantastic and we had a beautiful room.
Helen
Helen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Great hotel.
Great hotel, fantastic staff who couldn't do enough for you. Perfect location.
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Louise
Louise,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Shane
Shane,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Check in and check out were slow and after returning home I noticed I was charged £200 on my card. Contacted the hotel and was advised this was done in error but now I have to wait 3-5 days for it to be refunded.
Room was fine. I paid for deluxe double room as wanted a bit of extra space but thought the room was small.....a lot smaller than our previous visit. Not sure how small the standard room would be if the one we stayed in was a size up.
Overall we had a nice time.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Superb hotel!
An excellent stay! Comfortable and very friendly hospitable staff. Tasty breakfast and brilliant city centre location. Thank you!
MTeresa
MTeresa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Amazing rooms unbelievably comfortable beds . Great shower and bath .. loved the stay
Home
Home,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
paula
paula,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Clark
Clark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
Elizabeth
Elizabeth,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Lynsey
Lynsey,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 26 日
Not 5* but lovely
Lovely hotel but hot 5 star. Check in and out was slow. Only one person on reception for check out. No fridge in the room. No coffee machine.
Beautiful building and lovely rooms but a good 4 star - not 5 star
Samantha
Samantha,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 25 日
Room size were average, Bathroom drainage was blocked, toilet flush got stuck causing water to flow freely in the toilet. Shower get bottle was cap was not working.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
The best Belfast has to offer.
1 nights stay for a birthday treat along with a beautiful evening meal and breakfast. Everything was fantastic from the room to the food and service. Have done 2 tea days previously in the Observatory so we were glad to finally be able to stay for the night.