Horrible service, over priced, bad food, no services on Sunday. I work globally, my wife is Colombian and stays with her Mother. I come home every 3 months to see my family and stay in a hotel for privacy, never have issues with any other hotel my wife visiting, this hotel made my wife leave my last night here before I returned to Afghanistan because she left her ID at home, I had copies of her Passport, Drivers License, National ID, everything which they would not accept. I will never stay at this hotel again, staff was rude and unhelpful. I needed my clothes cleaned before departure but laundry service was unavailable on Sunday, this is a first for me at any hotel. Perhaps it's just me I don't know, my wife and I have stayed at Novotel all over the world and have always enjoyed the experience, it's a shame to me that the one on your hometown leaves you with the worst experience. If I were staying in Medellin I'd recommend the Loma Vista, Blues Suites or the Hotel Casa Victoria in that order, but would NEVER recommend this one.