Customer Service non existent on a Saturday night.
Place was clean & room was clean. Tried to watch TV but it wasn't working. I tried to troubleshoot it. I called to the front desk twice asking for assistance or help. The lady said she was the only one there & she couldn't come help. She suggested I unplug the TV. I did so 3 times. I called for a 3rd time to the desk. She said again she couldn't leave. I then asked to be moved to another room or offer me a credit. She wasn't very friendly. I tried to remove other cords & nothing worked. She said it was my problem & that her boss probably wouldn't issue a credit since it is now a maintenance problem that I created. She continued to argue, so I said this was pointless and hung up. Poor customer service & poor entertainment hardware in the room - lead to a disappointing stay.
Schuyler
Schuyler,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 13 日
Not the best stay...
When I got to the hotel, the staff greeted me and were very friendly.
The room was good and what I had expected.....until I tried to go to bed. The TWO smoke alarms in the room blinked this horribly bright green light. That ruined my stay because I got NO sleep that night. I am a light sleeper, so I could see the light through my closed eye lids and it kept me awake... I asked if there was any way to cover the light just for the night so I could get some rest, and they flat out said they couldn't.
Needless to say, I will not be staying there again just for that reason.
Juliette
Juliette,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Light sleeper….not happy.
While this is a nice hotel, my only issue is that the smoke detectors blink the bright green light, constantly. At night it’s the worst. If you are a light sleeper like me, and need complete and total darkness to be able to sleep soundly, DO NOT STAY HERE. The breakfast wasn’t great either.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 25 日
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
Clean Comfortable warm pool
Clean, comfortable. Rooms a bit on the small side. Pool is a little on the small side as well, it is salt water and it was warm and despite its size we enjoyed it very much but also didn't have to share the space with anyone while we were in it. We had pizza delivered from Berwyn Pizza and it was good.
jillian
jillian,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Kia
Kia,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 17 日
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Shuja
Shuja,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Carlane
Carlane,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
Virginia
Virginia,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 11 日
Bad design f bathroom door opening.
Family gathering. Only complaint was that the door to the bathroom opened wrong!!! Handicap mom had to go around the door to get into it.. should open the other way.
dana
dana,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 27 日
We had a nice quiet comfortable stay!
Richard
Richard,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 27 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 18 日
No tissues and little toilet paper. Other than that very friendly and accommodating. Second time staying there and will be going back a third time
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 17 日
Could not park on the property, lot was full. Had to walk from where they told me to park in the slush and snow to get into the hotel. A refund should be given!
Room was dirty.
Expedia said it was 4.4 miles from where I was working, unfortunately that was a lie.
Michael
Michael,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
Awesome management!! They deal with a lot that they should not have to deal with to make a paycheck.