Nice and clean room we are traveling to cinque terry from Luca but it's a bit distance walking from train station.
Iling
10/10
Excellent accommodation
Ashley
1 晚旅行
2/10
I booked the hotel while I was on the road via Hotels.com and did not scroll to the bottom of the page where is showed the reception had closed prior to my booking time, After discussions with Hotels.com the refund was refused. There is 3 issues.
1. The booking was made after closing. This should not have been allowed
2. The hotel should have refunded the money
3. I will check the fine print more and use another booking site
Be careful as this place closes at 18:30 for checkin honestly a time when people finishing work are still on the road.
No Breakfast, no Check in desk, all in all a bad experience
Wayne
1 晚商務旅行
6/10
it is not a hotel, it is a rental apt with no staff on site
ANDRES
2 晚家庭旅遊
10/10
Hugo
1 晚旅行
4/10
Not comfortable
Loi
4 晚家庭旅遊
10/10
Excellent
Daniel
2 晚旅行
8/10
El check in fue rapido, es a dos calles del lugar.
La llegada al lugar buena ( no mires el estado por fuera de el, cuando abres la puerta del hotel estando dentro es otra muy buena )
El balcon amplio y todo limpio.
Tienes buena comunicación con el personal.
Tienes caja fuerte.
Tiene secadora de cabello.
Elevador.
Alrededor hay muchos cafes y bares.
Avgustin
3 晚旅行
10/10
Excelente ubicación, fácil transporte y bien organizada
SERGIO
2 晚旅行
8/10
La chambre est splendide. Elle donne sur la rue, le double vitrage est de très bonne qualité mais on entend quand même le bruit extérieur (on est habitué à la campagne).
Pas de parking et stationnement compliqué ! Nous avons finalement trouvé la rue le long de Porto mirabello à 50cts/h de 8h à 20h. On peut stationner 2h devant l'hôtel si on trouve de la place à 1,5€/h.
Attention, il n'y a pas de réception, personne dans l'hôtel. Simplement des boîtes à clés pour prendre l'ascenseur (chambre au 3eme étage avec de très haut plafonds). Et donc personne à qui demander une couverture ou un oreiller. La communication s'est faite par WhatsApp.
真實旅客
2 晚家庭旅遊
4/10
Guy
2 晚旅行
10/10
Xristos
2 晚旅行
6/10
The check in process was horrible. We received an email telling us to attend their offices, we did and there was no one there. We assumed that they were closed for lunch so kept checking back. Eventually we called and emailed them and they told us that the office was not manned and that check in was all automated.
At the site, another customer banged on our door because they couldn't get the automated exit door to work for them. It took us a couple of minutes to figure it out IF this was an emergency due to a fire, people would have died. This door NEEDS to be replaced with an emergency exit feature.
Graham
1 晚旅行
10/10
Excellent room. Excellent way of getting keys. No hassle or check in. Everything done via WhatsApp.
真實旅客
1 晚旅行
10/10
Tracy
1 晚旅行
6/10
Hi
So I have some very clear feedback for this place. The unit was very good and was very convenient to go to CinqueTerre villages.
BUT - and it’s a major “BUT” - the service was TERRIBLE. First of all - the person managing the checkin was only doing this over WhatsApp. He won’t take a phone call, won’t answer my concerns on WhatsApp and will just send instructions that were inportant to him (for eg pay this city tax etc.)
We were traveling were kids - so wanted to understand bed configuration etc. The guy on WhatsApp would never respond properly, was very curt and only texted when he wanted to give us some instructions. We never once felt welcome.
The AC wasn’t working the first night - but, ofcourse, the person on WhatsApp with us never cared to apologize for that. For the second night - we had to keep following up (delicately - because we were worried the guy will get upset and just stop caring to respond) and never felt the person was accountable to solve it.
We were shocked by the lack of customer service. And inspite the good property, I don’t intend to come here again.
I will recommend hotels.com to reconsider keeping them on their list. I can guarantee we aren’t the first one shocked by this lack of customer service. Also - just go scroll the feedback these guys are getting on the internet. Very similar to what I have raised here. I request you guys to reconsider being affliated to them!
Thanks.
真實旅客
2 晚家庭旅遊
10/10
Gene
1 晚旅行
10/10
In spite of no personnel present at check in, it went quite smoothly after reading all instructions. Room was immaculate and well equipped. Electronics are very well accommodated. Would highly recommend.
Alan
1 晚浪漫之旅
10/10
.
Bassam
1 晚家庭旅遊
8/10
Arney
1 晚旅行
6/10
Caroline
2 晚旅行
10/10
Excelente alojamiento, queda cerca del terminal de trenes, muchas tiendas y restaurant cerca, los encargados del alojamiento en todo momento estuvieron atentos con nosotros, inclusive días antes de llegar a la propiedad, la verdad una estadía ⭐️⭐️⭐️⭐️⭐️
Daniel
1 晚家庭旅遊
10/10
Jättebra hotell nära till stan, färja samt tåg. Perfekt att utgå ifrån för att besöka magiska cinque terre!
Vi var två barn och två vuxna. Härlig service trots att reception saknades. Underbara restauranger kring hörnet!
Frida
2 晚家庭旅遊
2/10
No answer to phone calls or messages till the day before arrival